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16-02-2021 08:45 PM
I am a new customer and not able to create a Vodafone account. I have a broadband SIM and not able to register and activate it properly. I typed the order number but it says not recognised. Please help. Router says WiFi connected but not internet.
17-02-2021 05:20 AM - edited 17-02-2021 05:22 AM
Hi @sweetlass10
If you've used the email address and password.fkr another account you may need to use a different set to get this up and set up.
If not then Live Chat or Customer service from 191 on a Vodafone phone or 0333 3040191 or if this is Vodafone Home Broadband 08080 034 515.
The Vodafone Social Media Team's via Contact-us-for-account-specific-queries would be able to help too.
Broadband-and-Home-Phone-FAQs.
Some possible helpful links …
Getting-started/Home-Broadband.
Getting-started/mobile-broadband.
Mobile-Broadband/Data-Only-SIM-Registration.
Mobile-Broadband/Data-Only-SIM-Registration is a similar thread.
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