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Broadband activation

Contacting current provider

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2: Seeker

I signed up yesterday to vodafone broadband. When do they contact my new provider, as it's been a day and my current provider hasnt heard from my new provider?

Thanks 

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2 REPLIES 2
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17: Community Champion

Hi @loombs88 

 

According to the information on the link below your broadband with your previous provider will stop working on activation day.  There is a lot of information here: Get started with Vodafone Home Broadband 

 

There is also further information from the Ofcom here: Switching broadband provider 

 

Vodafone will also need to clear a credit check and will keep you updated throughout the order process with email updates.  

 

If you have any enquiries you can find how to speak to the Broadband Team from here: Broadband and Home Phone FAQs 

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3: Seeker

Yes but my current provider hasnt been notified by vodafone yet about my number and transfer change. When do vodafone normally do that, how many days after you place the order?

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