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10-10-2021 01:03 PM
I'm having an absolute nightmare with fibre install from Voda and CityFibre and looking to the community for any suggestions.
Scenario:
Fast forward to today (Sunday). I spent another 50 mins on chat then 2 hours and 30 minutes (!) on a call to various support teams. Their conclusion is:
I feel like I'm stuck in a loop where none of the teams really know how to get this resolved. Has anyone had anything similar? Any ideas how I can get someone appropately knoweldgeable at Vodafone to take hold of this and get it sorted?
Thanks in advance.
10-10-2021 03:58 PM
I presume you have tried the router back in the phone socket, just in case that has not been cancelled.
Have you raised an official complaint? Complaints Code of Practice | Vodafone
The worst thing with Vodafone, is that when things go wrong (which they seem to do more than they should) they just try delaying tactics instead of getting on and fixing it.