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Broadband activation

High ping fluctuation issues and no help from customer support

3: Seeker

I have contacted vodafone about this multiple times with still no fix or any usefull  advise. My ping reaches a minimum of 20ms about every 30 seconds it spikes to even as high as 6000ms (I am on a wired connection). The first few times I contacted vodafone they waved the issue off claiming that it was just the connection optimising over the first 10 days, when i contacted them after the 10 days, one technician told me after carrying out some tests that my ping was nothing like it should be and that the issue would be passed on to tech 2 support and that I would be contacted after the problem was fixed. I recieved a message the following day claiming that no issue was found my the tech team. When I contacted them once again I was told then told that there was nothing they could do and that maybe I coud google "applications that reduce ping and even find a crack if you dont want to pay" (im being serious thats exactly what I was told). Obviously I was not happy with this and contacted them again, this time I wasnt even asked for any account info and was just told to change my wifi frequency even though I am on a wired connection. 

So as of right now I still have no fix and the high ping fluctuation remains and I am tired of contacting customer support and receiving no help what so ever. 

Anyone had similar issues and have any advice? 

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17: Community Champion

Hi @Lishein


How long has it been since your activation date ?

It can take.from the 10 days you mention up to occasionally 30 days to settle. 

Are any of your neighbours on Vodafone and if so what's their user experience like ?

Or if their using another isp what's their user experience like. 

We do have a Vodafone Social Media Team here who look at all posts and will help when and whwrenthey can. It can take a little while for them to read and deal with all posts. 

Bear in mind a person has a 30 day cooling off period to be able to end the service without fee's. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.


Samsung Gear s3 Frontier Watch.

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It's really disappointing to hear about the problems you're having with regards to these high ping results @Lishein, I know how frustrating this must be.

One of the Broadband Specialists in our team will be more than happy to investigate further for you and help to get you up and running correctly. So they can do this, I've sent you a private message with details on how to get in touch.

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14: Advanced member

i not sure why bandofbrother has wrote that because they is a routing issues and has been for a wile , this is a good thread to read because it still the same story in 2019

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