My elderly parents in their 90s and with ill health have been totally let down by Vodafone. What should have been a simple transfer from talktalk to Vodafone has left them without a working telephone line or Internet connection during a pandemic for over 2 weeks with still no confirmation of when the matter will be resolved. As if that in itself is not bad enough there is no ownership of the problem by Vodafone or interest in resolving this matter leaving my elderly parents with no means of contacting the outside world or able to order food over the Internet during a pandemic. How can this be escalated as there does not appear to be an email address and I am sick of ringing and being given one excuse after another. Also being left to ring back after every failed promise as given excuses from Vodafone representatives like, "I'm on holiday on Friday" and "I m' on holiday on Monday", so just ring back if you have any further problems. To say I am absolutely disgusted in Vodafone is an understatement!
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