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Broadband activation

Internet light flashing white

2: Seeker

New broadband connection. Router has flashing white internet light and when I log into router it gives the error - "No internet connection. No IP address." when login to Vodafone broadband app there is “Inactive” under Internet status 

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17: Community Champion

Hi @Olena 


Assuming there is no hardware problems I would suggest the official troubleshooting guides in Broadband-and-Home-Phone-FAQs. , and if necessary using Live Chat and or "or call 08080 034 515  (free from all UK landlines and mobiles) with lines open between 8am and 11pm, seven days a week."

If you still need help then the Vodafone Social Media Teams via Contact-us-for-account-specific-queries will be able to help too.

I'd suggest Twitter and link back to your thread here including your forum username so your not having to repeat yourself. 

I wish you all the best with this situation. 


🌈 Stay Safe  🌈 



Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.


Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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