main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Broadband activation

Is online chat down ?

SOLVED
View solved solution
ZalidTheBur
3: Seeker

I'm a new customer trying to access my account for the first time and hitting brick wall after brick wall.

I've tried the onlince chat "Chat to us online - The quickest and easiest way to contact Vodafone" but all I get is "Loading, please wait". I have tried this in firefox, Chrome and Edge. So I don't think it's my end.

This is not filling me with a lot of confidence at the start of my dealings with Vodafone.

So. Is Online chat down ?

View more options
1 ACCEPTED SOLUTION

Accepted Solutions
Jayach
16: Advanced member

Well it's working for me, try opening it in a InPrivate window in Edge.

https://www.vodafone.co.uk/contact-us-b2/index.htm

Just tell Tobi to go away.

View solution in original position

View more options
14 REPLIES 14
Jayach
16: Advanced member

Well it's working for me, try opening it in a InPrivate window in Edge.

https://www.vodafone.co.uk/contact-us-b2/index.htm

Just tell Tobi to go away.

View solution in original position

View more options
gipjon
16: Advanced member

how long have you been with Vodafone? , and whats the question that you are wanting to chat to Vodafone about.

I really felt like writing, that's the best thing that could happen to chat,it went down for good, but I'm not sure which is the worse way to contact Vodafone.

View more options
Cynric
12: Established

Serious answer : the UK phone number for the (un)helpdesk.

Today's answer : surface mail with a second class stamp to their HQ in Newbury

View more options
Jayach
16: Advanced member

@Jayach wrote:

Well it's working for me, try opening it in a InPrivate window in Edge.

https://www.vodafone.co.uk/contact-us-b2/index.htm

Just tell Tobi to go away.


This link should take you straight there:  Chat in InPrivate Edge 

Edit: I can't make the link work, just paste the following into the "run" box. Windows key and r

"C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe" -InPrivate https://www.vodafone.co.uk/contact-us-b2/index.htm

 

View more options
ZalidTheBur
3: Seeker

I have just placed an order in the last 2 days and received an email to open my account. I tried to do this with no success, kept coming up with "internal error". But I've seen on another thread that stated this email is incorrect, and that you cannot open the account until your order is live. So now unsure which is correct. The thread, or the email. Of course I stupidly thought that a quick click of their "Chat to us online - The quickest and easiest way to contact Vodafone" button would actually work so then I could get an answer from Vodafone itself.
All this makes me wonder whether I am making the right decision in joining this company.

View more options
ZalidTheBur
3: Seeker

Thank you Jayach. That actually seems to be working.

Though it's crazy that we have to go to this length to get it to work.

View more options
ZalidTheBur
3: Seeker

Just had a chat with them online and it seems that some can activate their account, while other, like me, have to wait until their order activation date. Very flaky system.

He did give me a link that avois speaking to Tobi : https://www.vodafone.co.uk/bbservcd/

I tried it, and it is exactly the same as the others where it only works in Chrome incognito or Edge InPrivate. It does not work in Firefox Private window or any normal browser window. So weird.

View more options
Jayach
16: Advanced member

Obviously a cookies problem, poor programming on Vodafone's part no doubt.

Edit: Useful link, why that isn't the "contact us" link at the bottom I don't know?

View more options
Cynric
12: Established

These links haven't worked for me in any browser. All rather odd.

View more options
Jayach
16: Advanced member

@Cynric wrote:

These links haven't worked for me in any browser. All rather odd.


Not even in private/incognito?

What if you cut and paste my link into windows run box? (The whole line including the quote mark ")

"C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe" -InPrivate https://www.vodafone.co.uk/bbservcd/ 

 

Now edited to bypass Tobi

View more options
ZalidTheBur
3: Seeker

It's not a cookies issue as I only use Chrome rarely and Edge even less. Also clearing cookies makes no difference. There is something more going on. But they need to sort it out.

View more options
Jayach
16: Advanced member

@ZalidTheBur wrote:

It's not a cookies issue as I only use Chrome rarely and Edge even less. 


Cookies are used by every browser, but I take your point, it does need looking into.

Another poster said he thinks it was caused by his adblocker, but I run my adblocker in private widows and it still works in private windows for me.

View more options
Jura75
1: Seeker

Is he online chat down now?

View more options
Jayach
16: Advanced member

Not for me, have you tried running it in a private/incognito tab?

https://www.vodafone.co.uk/bbservcd/

View more options