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Is online chat down ?

ZalidTheBur
3: Seeker
3: Seeker

I'm a new customer trying to access my account for the first time and hitting brick wall after brick wall.

I've tried the onlince chat "Chat to us online - The quickest and easiest way to contact Vodafone" but all I get is "Loading, please wait". I have tried this in firefox, Chrome and Edge. So I don't think it's my end.

This is not filling me with a lot of confidence at the start of my dealings with Vodafone.

So. Is Online chat down ?

1 ACCEPTED SOLUTION

Jayach
16: Advanced member
16: Advanced member

Well it's working for me, try opening it in a InPrivate window in Edge.

https://www.vodafone.co.uk/contact-us-b2/index.htm

Just tell Tobi to go away.

View solution in original position

14 REPLIES 14

Jayach
16: Advanced member
16: Advanced member

@ZalidTheBur wrote:

It's not a cookies issue as I only use Chrome rarely and Edge even less. 


Cookies are used by every browser, but I take your point, it does need looking into.

Another poster said he thinks it was caused by his adblocker, but I run my adblocker in private widows and it still works in private windows for me.

Is he online chat down now?

Jayach
16: Advanced member
16: Advanced member

Not for me, have you tried running it in a private/incognito tab?

https://www.vodafone.co.uk/bbservcd/

Cynric
16: Advanced member
16: Advanced member

These links haven't worked for me in any browser. All rather odd.

Jayach
16: Advanced member
16: Advanced member

@Cynric wrote:

These links haven't worked for me in any browser. All rather odd.


Not even in private/incognito?

What if you cut and paste my link into windows run box? (The whole line including the quote mark ")

"C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe" -InPrivate https://www.vodafone.co.uk/bbservcd/ 

 

Now edited to bypass Tobi