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Solution

My Order keeps getting Cancelled.

Martynj2001
3: Seeker
3: Seeker

‎31-12-2020 11:08 AM

So, for the 4th time today my Vodaphone order has been cancelled - via painful chat and voice conversations the only response I get is “we can re-order for you”, “there has been a technical issue”. Vodaphones only response seems to be to re order and have another go! All I want is a date for activation!!

 

We have just moved into our new home (09 Dec) and all the postcode speed checkers state we can get decent speeds. Anyone have any idea why my order keeps failing and how I get out of this cycle of never ending re-orders. 

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2 REPLIES 2

Andy
Moderator
Moderator

‎31-12-2020 03:05 PM

Hi @Martynj2001 👋 We would love the opportunity to take a look at this so we can get to the bottom of the issue, we don`t have account access on the forum but if you contact us by following the link here, we will be able to take a closer look.

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Jayach
16: Advanced member
16: Advanced member

‎31-12-2020 06:12 PM

@Martynj2001 wrote:

We have just moved into our new home (09 Dec) and all the postcode speed checkers state we can get decent speeds. Anyone have any idea why my order keeps failing and how I get out of this cycle of never ending re-orders. 

Go with someone else, they have all got to be better than Vodafone.