I'm a brand-new customer who has chosen Vodafone to provide home broadband to my new house. Delighted when they were able to give me a 3-December activation date, so I would have internet at Christmas.
However, nearly 3 weeks later, I still haven't received my router. Vodafone support chat simply promise that I'll be getting it in the next few days - every time I speak to them. And I've been speaking to them regularly over the last 3 weeks. They also billed me despite promising on multiple occasions that they wouldn't.
Raised a complaint and was offered compensation, but still no router. Does anyone have any idea how to resolve this? I have to say the customer service has been worse than terrible, and it's only because there's no chance of any other provider installing a service in time for Christmas that I'm persevering with Vodafone.
