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Broadband activation

No internet after activation

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2: Seeker
2: Seeker

Recently I moved to the flat and I am a new customer to Vodafone. Openreach engineer came to my flat as per the appointment and my activation date was 5th May. It passed 8 days, but I don't have the internet connection yet. Based on the chat robot navigation, I reset the device but nothing is changed. Internet light is Red stable. How can I solve it?

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2 REPLIES 2
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17: Community Champion

I would suggest to look at the troubleshooting guides and or contact the Vodafone Broadband Team via the phone number in Broadband-and-Home-Phone-FAQs 

The Vodafone Social Media Teams via Contact-us-for-account-specific-queries have account access too.

I wish you all the best with this situation @Tk0 

 

🌈 Stay Safe  🌈 

 

 

Current Phone > Samsung Note 20 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

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3: Seeker

The same issue with my new connection and it is a backend issue, there is no troubleshooting guide. it means they don't have space for port in openreachbox, probable you have to wait unless they make a provision and there is no timeline. they are offering tempting plan but don't know how to fulfil them.

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