Notifying old provider

[sirwolfie]

Quick question  - Does Vodafone notify my previous service provider (BT) that I have switched broadband and home phone? I thought they did but I still have both and presumably paying for a service from BT that I no longer want.

[Amanda]

Hi @sirwolfie - if we're taking over both your landline and home broadband (often called a Working Line Take Over) from your old provider this would usually stop your service with them - the only exception to this is for Virgin Media customers, as they use a different infrastructure. 

So we can look into it further, please come and chat to my team over on social media 🙂 

[Jayach]

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@Amanda wrote:

Hi @sirwolfie - if we're taking over both your landline and home broadband (often called a Working Line Take Over) from your old provider this would usually stop your service with them - the only exception to this is for Virgin Media customers, as they use a different infrastructure. 

So we can look into it further, please come and chat to my team over on social media 🙂 

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Or, possibly, if you are going on to Cityfiber or another non-Openreach full fibre supplier.