Repeatedly told diffrent things

[Bambieleigh88]

I called over a month before I moved home to arrange the moving of my broadband and I checked REPEATELY before I stuck with Vodafone that they could install on the say I moved as working from home so neeeeeed Internet I arrived and its not working I called and first customer service woman led me on for an hr then said oh its an easy fix I will transfer you and they can activate immediately, then I was cut off.......  I call back go through it all again but then this guys says oh now we need ylu to get a guy come out in 3 days im like well I wasn't informed of this and the prev call I was told you could fix in an instant, now he's put me on hold and I'm at 2hrs 28mins on hold but im now left possible losing a week worth of wages

[MarkD]

Hi @Bambieleigh88, are you moving a Superfast service or a Gigafast service? Can you also tell us the date that you requested and the go live date that you were provided? If the go live date has past, please let us know the know the colour of your internet light on the router 🙂

[gipjon]

Hi there 

I really hope you asked for a complaint to be escalated to the escalation team . If you are not happy with what they say, You can then ask for a dead lock letter and take the complaint to cisas .

   https://www.cedr.com/consumer/cisas/complainnow/ .

You can also request money for stress and also any additional cost like the week wage etc . 

In order to stop this from happening to other customers can you Please fill out this form 

https://ofcomforms.secure.force.com/formentry/SitesFormCCTMonitoringg

The best thing people can also do for this ongoing issue is contact Ofcom on social media, you can find them on Twitter, Facebook and Instagram. or you can phone on 0300 123 3333 or 020 7981 3040