Still connected to Sky. No vodafone service after 8 days.

[Davrosx]

My switch over date from Sky to Vodafone was the 3rd of November 2020. Despite having been on to the Vodafone online help several times I am still without service. Can anyone advise if it is possible to connect to the Vodafone DSL service whilst I am still receiving a service from Sky. Too be clear I am not seeking a simultaneous connection. Basically what I noticed after 2 days of unsuccessful troubleshooting with the Vodafone equipment plugged in is that if I just connected up my Sky router the internet works perfectly straight away. This has left me of the belief I am still connected to Sky at the exchange. Does anyone know if they share equipment? Vodafone support raised a ticket to escalate me to the next stage of support and most recently yesterday I received a SMS from them saying my router was now "provisioned" and to hard reset and leave for 2 hours but it has been 24 hours with no change. Sky still works instantly when I checked. The rest of the house is now hooked to mobile broadband to leave the Vodafone box doing nothing but i suspect this is a waste of time if I'm still hooked to Sky. Any advice from the community?

[Jayach]

If you are still getting broadband with the Sky router on you have definitely not been transferred.

You can check who is providing the service here: https://www.whoismyisp.org/

On the day of transfer you may be contacted by Openreach and asked to put the new router on so they can carry out their tests. I would not remove the Sky router until it stops working and then change it for the VF one.

And no they do not share any equipment.

[Davrosx]

100% i work in IT and can say I am being allocated a Sky IP.

Openreach came on my installation day and said that they had been told to install a new line as that is what the job from Vodafone told him. He was surprised to find i had an existing line with an existing connection as he said he had just spent ages adding a brand new connection to the street to accommodate me.

He setup a blinking gadget on my line to assist in identifying my existing line at the street box and then said i was switched over at the exchange. We plugged in the Vodafone box and could see a dsl connection so we thought all good. I was told it make take time for the connection to activate so we waited. I spoke with Vodafone support and they said the same, just wait and it will start working but no joy. The box still shows a DSL connection but logs show continual CHAP authentication failures. I'll be leaving the Sky box connected until it stops working but will get back onto Vodafone in the meantime. Thanks 

[Mark]

I'm disappointed to see you've had this kind of experience with the connection of your broadband service @Davrosx! So we can access your account and check what's happened, pop us a private message though one of our social channels and we'll take a look 👀