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02-07-2020 12:54 PM
When I placed the order it mentioned nothing about this!
Is this a hidden charge?
Solved! Go to best answer.
02-07-2020 02:25 PM
Please speak to the dedicated Vodafone Broadband Team "08080 034 515 (free from all UK landlines and mobiles) with lines open between 8am and 11pm, seven days a week." and they'll officially clarify for you @PB20
🌈 Stay Safe 🌈
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
02-07-2020 01:23 PM
It said nothing about an installation fee when I placed the order. If its £60 i'll go elsewhere and get it installed for nothing
02-07-2020 02:09 PM
Have Vodafone sent you some information via email to say they will levy charges @PB20
From the Vodafone Broadband T&C's
"3.3. Installation. You must be the current occupier of the property or have permission of the property owner for us to install the Services at your address. We will visit your premises on the installation date provided in your Service Confirmation Letter. You or another person authorised by you who is over 18 needs to be present during the installation. There may be a fee for an engineer visit, we will let you know the cost if this is required."
🌈 Stay Safe 🌈
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
02-07-2020 02:18 PM
My original order had a dash next to installation. I do not want to pay £60 for something other providers will not charge for. This is what I received via email.
However, in some cases the engineer may need to enter your home to complete the installation. Rest-assured, they'll be following strict safety procedures and will wipe down any surfaces they've come into contact with before they leave. Please complete the following steps in preparation for your installation:
Please also take a moment to watch this video which has more information about what to expect during your installation visit. Important: if you’re switching from a non-Openreach provider, for example Virgin Media, we’d recommend making sure your current service does end until your Vodafone broadband has been successfully installed.? For more information visit our dedicated support page. Thank you, The Easy Switch Team. |
02-07-2020 02:25 PM
Please speak to the dedicated Vodafone Broadband Team "08080 034 515 (free from all UK landlines and mobiles) with lines open between 8am and 11pm, seven days a week." and they'll officially clarify for you @PB20
🌈 Stay Safe 🌈
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
18-11-2020 02:13 PM
Sorry to hijack but after my second activation date failed, I found this quite amusing, surely that's a trade description act name:
The Easy Switch Team.