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Worst broadband switch experience ever

KernelPad
2: Seeker
2: Seeker

This has got to be one of the most painful and worst experiences I have had dealing with a ISP. Huge reason people are reluctant to switch and this is exactly why - Vodafone has taken the cake for the worst experience ever. The current world situation is no excuse, internet is important in our world more than ever due to remote-working. It seems Vodafone or Openreach don’t know this and can’t take a hint either.

 

Here’s the complete record to share my experience so you can avoid Vodafone like the plague, I’ll use this post to complain to the higher-ups.

 

Thursday, 11th June, 2020

  • Previous ISP foolishly disables my internet. I’m relying on hotspot.
  • THG3000 Router plugged in and ready to go.

 

Friday, 12th June, 2020

  • Activation was due today. There was literally two weeks to prepare for this moment since order was on 22nd May!
  • I’m told there is a potential fault, wait 24 hours.

 

Saturday, 13th June, 2020

  • No internet.
  • I’m told to do a hard reset and the router is now “awake”.
  • I’m promised that it will work today.


Sunday 14th June, 2020

  • No internet.
  • Engineers are still fixing the fault, need to wait until weekend is over.
  • I’m promised the service will be live tomorrow.

 

Monday 15th June, 2020

  • No internet.
  • Home broadband has now been sorted apparently.
  • Running a ‘final test’, looks like I need to wait another day.


Tuesday 16th June, 2020

  • No internet.
  • I’m told the router is awake but needs to be activated…?
  • Receive confirmation that this is being looked into. Promised a reply within 3 days.

 

Wednesday 17th June, 2020

  • No internet.
  • Openreach have fixed the faults and final checks are being done. OH so they’re doing that now?
  • I’m told I’ll have internet ‘soon’.

 

Thursday 18th June, 2020

  • No internet.
  • I receive emails that my activation date is on 12th June 2020. THANK YOU, VERY HELPFUL!
  • I'm told there is a fault, HAHA VERY FUNNY.
  • Today is the day I file a complaint and discuss my options as a consumer.

Thanks for reading this fun little story. Oh, and I don't need some robotic sympathy from the so 'called' Vodafone reps here. I'll contact support on my own. ✌️

 

1 REPLY 1

BE
2: Seeker
2: Seeker

Have you managed to get connected yet? 
I’ve  had the same thing. Activation day was 15th and I’m on my second WiFi box and still no internet!!!!