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Broadband dropping out

STEVENSPIBY1
2: Seeker
2: Seeker

Can anybody help broadband dropping report it to vodafone all they say is they have fixed it but the fault is still there dropping again. BT called on thursday they said they have fixed the fault but yet again still dropping.

13 REPLIES 13

Cynric
16: Advanced member
16: Advanced member

Jayach
16: Advanced member
16: Advanced member

@roylee43

To be fair, Openreach engineers have been known to be wrong. They also don't have the ability to test the router so he can't be sure. 

In the case of a suspected router fault a factory reset would be the first step.

How often does it drop out and does the router reboot at this time?

Could you post your router stat like this:

DSL Status Information

DSL Mode
ITU-T G.993.2_Annex_B (VDSL2)

DSL Uptime
11 hours, 53 minutes and 33 seconds

Line Coding
DMT

Status
Connected

Number of Cuts
0

Link Power State
L0

Line Quality

  Downstream Upstream
Current Rate78377 kbps20000 kbps
Maximum Rate80549 kbps29595 kbps
Signal-to-Noise Ratio6.4 dB11.9 dB
AttenuationDS1 9.1 dB, DS2 22.0 dB, DS3 34.1 dBUS0 2.0 dB, US1 15.1 dB, US2 24.4 dB
Power12.7 dBm4.3 dBm
CRC Errors in last 713 minute(s)089

and in english we say

Cynric
16: Advanced member
16: Advanced member

.@roylee43 Connect to the router by browser and check that you are in expert mode (there is a dropdown selector in the top banner at the right side). Now I'm doing this from memory as I don't have the rotten router any more, however the righthand most option should be the one for system type things called Status & Support and there is a status option in that menu. It should have all those fascinating numbers that are of interest.

 

The bit to look for is from about 8 mins in this video https://www.youtube.com/watch?v=7oYeJmJs9SM