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Broadband connection

Broadband slow and unreliable

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3: Seeker

Ever since I changed my broadband provider to Vodafone my service has been very poor. Slow connections, no internet connection etc etc. At first I thought it was my own modem and router but after connecting the router provided by Vodafone I can’t even get an internet service today. I’m fed up and want to leave. I’m fed up of calling your customer service waiting more than half an hour at a time. I’ve lost patience I’m sorry. I don’t even recommend your service to my friends and family. I tell them to avoid.

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4 REPLIES
Moderator
Moderator

Hey @mineshshah73, I'm really sorry to hear about the problems you've had with your broadband and know how frustrating this must be.

Have you been having issues just over Wi-Fi, or on a wired connection too? Is this a new service you've taken on recently? If you're within your first 10 days, you'll have a settling in period; where we find the best settings to provide your broadband in the long run.

Also if you're in the first 30 days of your contract you have the option leave, under our Network Satisfaction Guarantee. Of course, I'd hate to see you go; so please provide me with some more information on your query and I'll be happy to help in any way I can. 

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3: Seeker

Hi TJ,

I phoned your broadband team yesterday. It took from 8:38am to 3:00pm to tell me that the router Vodafone supplied was faulty and needs to be replaced. Still no idea of why the connection kept on dropping regularly throughout the day since Feb last year or why my connection would slow down to 3-4 mbs during certain times of the day. In all honesty I’ve never really got what I have been paying for and just want to leave.

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Moderator

It certainly sounds like you've not had a great experience @mineshshah73 which is disappointing.  It would be a good idea to try the replacement router first of all to see how if goes. Has router been orered for you?

 

Blair

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12: Established

if you dont get what you are paying for, then yes you can leave, broadband contracts works both ways 

this should help 

https://forum.vodafone.co.uk/t5/Other-broadband-queries/Get-out-clauses-for-a-broadband-contract/m-p...

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