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Broadband connection

E-mail for 2nd/3rd Line Tech Support

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4: Newbie

Does anyone have a direct e-mail address for 2nd or 3rd tier support?  I have some info pertaining to my currently open fault on my gigafast connection, and it will be pertinent to e-mail and show them directly rather than trying to explain it over the phone (which are closed now any way). 

Happy to take the e-mail address in a private message rather than have it posted publicly.  Thanks.

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Moderator

Hey @flilot, there isn't a direct email to our Tech teams. If you have your fault ticket reference, you will be able to give them a call on the number they provided you with when the fault was raised. Alternatively call on 191 or 0333 304 0191. 

 

It's also worth dropping us a message on social media here if you would like us to chase this up for you 😊

 
 
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