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Broadband connection

Huge jitter and latency issues

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2: Seeker

The broadband service provide currently is not fit for purpose. I have started playing an online game i played 15 years ago however the latency and jitter issues are meaning that i can not play the game using my home broadband even hard wired in. I am having to use my mobile phone as a hotspot to be able to play the game. This  is not acceptable and I would like this issue resolving asap. I have written a formal complaint in over 48 hours ago with still no response and it seems imposible to actually talk to someone at this so called communications company !    

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Moderator
Moderator

I'm really sorry to hear this @Brutalsoul! I appreciate just how unsatisfying this must be for you. As part of our customer promise, we want to get all of your concerns addressed immediately. So that a member of our team can get this looked into and perform some troubleshooting steps with you, please get in touch via Facebook at Vodafone UK, or contact us on Twitter using the handle @VodafoneUK. Don't forget to include the link to this thread, along with your username. 

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