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ICMP / Ping Response not possible to Router LAN IP at the same time as external Internet address.

davecullen86
3: Seeker
3: Seeker

Hey Team

 

I've been using VF for years with FTTC and had no issues.  I've recently switched to FTTP 900/100 and decided to migrate away from my own PFSense + Unifi Wifi5 setup, in favour of the VF Vox / THG3000, mainly because of Pro 4G backup and the Super boosters, which, 2 + the router seems to give better coverage that my 2 Unifi APs.

 

Colleagues are reporting that my Zoom video and audio "blips" when I am in calls with them, causing a short pause indicating a disruption to my transmitted data upstream.  I'm assuming downstream is fine, as I don't experience any such issues with their incoming video or audio that I have noticed.  (I'm on Zoom all day long....)

 

I wanted to ping my Router LAN IP at the same time as hotmail.com (I consider this a well-connected global domain for testing).  When I do this symoultaniously I see an odd behaviour where only one ICMP reply will get back to be from each IP at a time.  As a result, the ping result shows alternating results from the Router LAN OR the external website IP ONLY and not both at the same time: 

davecullen86_0-1663280914379.png

It's odd - Any idea why?

Seems to be like a bug in how the router is handling ICMP flow states.

Testing further right now, shows the same issue when pinging two internet IPs!  So it's not isolated to the LAN IP of the router. Can someone with the same router kindly test also?

davecullen86_1-1663281301263.png

 

If I ping exclusively to one or the other it's fine (mostly).

My aim is to spot drops to hotmail.com to figure out if I have a case to raise to VF on the issue causing Zoom to drop, so my pinging the router at the same time, it's a good comparison to tell me if this is my internal network or not.

I am also pinging the mgt IP of the L2 switch which is connected to the VF router directly, and it's solid regardless of the other two tests, so I am highly doubting this is an issue with my internal network.

Generally, this bug seems not very helpful when using multiple ICMP ping tests to monitor network connectivity.

Thanks in advance.

Dave

14 REPLIES 14

Im using macOS and no virtualisation. Thx

That scotched that Idea - I think!  Just left wondering if the Apple Mac is sandboxing in a manner that could cause issues,

It’s a very good point tho, I will also try my windows machine to see if I have the same issue 👍

mrjavelin
2: Seeker
2: Seeker

I had the same problem and it was fixed when I switched to my router.

daddio
3: Seeker
3: Seeker

Is your router on the older firmware, and have you tried disabling the various IPv6 settings.? Check out my question in here that I posted today, maybe your issues is somewhat related?