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Broadband connection

Internet goes down at same time every day

2: Seeker

Please help my internet goes down at 17.49 everyday for about 3mins?? 

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6 REPLIES 6
17: Community Champion

Internet on your phone @AB1889  ?

 

If this is exactly the same time every day then I'm leaning more towards some connection type setting in your phone.

 

Does this happen in one place too or everywhere  ?

 

Can you try your sim card in another phone as a process of elimination.

 

Sometimes a sim swap can help too.

 

Help page and network Checker along with help template is here … Network-issues-initial-checks-and-template and status-checker. 

As there is no account access via this forum you could check with customer services via phone or Live Chat or the Vodafone Social Media Team's via Contact-us-for-account-specific-queries. 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

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2: Seeker

Its not my phone its the house broadband, the router flashes for 2-3 min then comes back on

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17: Community Champion

Hi @AB1889 

 

This will be your router rebooting and communicating with the exchange to maintain the connection and work out the best possible speed.  As this is only briefly for 3 minutes before you reestablish a connection you shouldn't have any reason to be too concerned.

 

If you regularly lose connection speak to the Broadband Team and they will be able to check your connection here: Broadband and Home Phone FAQ's 

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13: Advanced Member

@AnnS wrote:

Hi @AB1889 

 

This will be your router rebooting and communicating with the exchange to maintain the connection and work out the best possible speed.  As this is only briefly for 3 minutes before you reestablish a connection you shouldn't have any reason to be too concerned.

At 17:49? I don't think so. That will happen at about 02:00am.

The last time I heard of a router rebooting at the same time every day it was a problem with the anti-virus (as unlikely as that sounds). If you are on Windows 10 do you use anything other then defender?

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2: Seeker

ive got norton protection, also it went down this morning at 5.50am 

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Moderator

Hey there @AB1889 - I understand how important it is to have a stable connection, especially now!

If you are noticing the drops are becoming more frequent and longer, it's worth running through some troubleshooting steps:

- If you are using the devices over WiFi, try connecting by Ethernet cable to see if the problem persists

- Plug your router into the test socket for 72 hours to see if there is an improvement

Please don't hesitate to drop us a message on social media for us to run some tests on your line 😊

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