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Broadband connection

Losing Connection to EA Servers every 10 minutes.

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2: Seeker

Morning all,

I am at my wits end.

I am getting kicked out of EA servers every ten minutes, for the last 2 days.

 

I have 40MBp/s broadband, and I am wired directly into the console. All other internet services in my house, phone, tablets, netflix, smart TV's etc are working fine with no issue.

 

There has never been any outages of the PSN or EA servers during the times i have had issue

Here are the steps I have taken so far:

  • Reset router and power cycle
  • factory default settings
  • updated firmware
  • re-opened ports (as suggested by EA)
  • added PS4 into the DMZ (as suggested by EA)
  • ran 2 x Traces of my IP (using UO Trace)
  • reset PS4 to factory default.

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 0.0.0.0 1 0ms
host-212-158-250-39.dslgb.com 212.158.250.39 2 10ms 100% 0 / 101
* Unknown Host * 63.130.104.202 3 9ms 100% 0 / 101
ae1.126.man.cw.net 195.89.96.113 4 10ms 10ms 0% 101 / 101 9ms / 24ms
ae0-ucr1.mcr.cw.net 195.2.28.70 5 10ms 10ms 0% 101 / 101 8ms / 18ms
ae16-xcr1.lnt.cw.net 195.2.27.165 6 18ms 16ms 0% 101 / 101 14ms / 22ms
ae3-xcr1.lsw.cw.net 195.2.30.53 7 17ms 15ms 0% 101 / 101 14ms / 45ms
as6461-gw-xcr2.lsw.cw.net 195.2.2.118 8 16ms 15ms 0% 101 / 101 14ms / 22ms
ae6.mpr3.lhr3.uk.zip.zayo.com 64.125.21.21 9 15ms 15ms 0% 101 / 101 13ms / 22ms
ae12.mpr2.lhr2.uk.zip.zayo.com 64.125.28.21 10 15ms 15ms 0% 101 / 101 14ms / 33ms
ae27.cs1.lhr11.uk.eth.zayo.com 64.125.30.236 11 87ms 100% 0 / 101
ae5.cs1.lga5.us.eth.zayo.com 64.125.29.126 12 88ms 100% 0 / 101
ae4.cs1.dca2.us.eth.zayo.com 64.125.29.203 13 88ms 100% 0 / 100
ae27.cr1.dca2.us.zip.zayo.com 64.125.30.247 14 88ms 89ms 0% 100 / 100 86ms / 203ms
ae22.er2.iad10.us.zip.zayo.com 64.125.29.121 15 86ms 88ms 0% 100 / 100 86ms / 165ms
64.125.199.190.t00673-02.above.ne64.125.199.190 16 87ms 88ms 0% 100 / 100 87ms / 137ms
* Unknown Host * 159.153.92.98 17 86ms 87ms 0% 100 / 100 86ms / 132ms
* Unknown Host * 159.153.92.94 18 86ms 87ms 0% 100 / 100 86ms / 167ms
easo.ea.com 159.153.64.173 19 87ms 87ms 0% 100 / 100 86ms / 101ms

 

I am being told by EA that the issues lie with my ISP, and that they need to open ports for me, or reroute connection around the hops that are coming up as Unknown Host.

 

Please can anyone help me?

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3 REPLIES 3
3: Seeker

I have the same problems. It's nothing to do with EA or Psn tbh. I disconnect when streaming on my phone and laptop too.

 

It's the garbage Vodafone connection. They have tried to blame my lines (which are only 4 years old btw) and everything inbetween. Judging by this forum and trustpilot seems to a typical problem.

Some people seem to think it's the router, so getting a netgear or branded one may help. 

 

I know only game when on my BT connection, as Vodafone drops every 30 mins without fail. 

Best thing you can do is dicth you Vodafone contract ASAP. 

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4: Newbie

I'm not sure about this but it may be helped if you change your DNS from VF to something else like Google.

Apparantly using VF DNS can cause too many jumps 

See this post

https://forum.vodafone.co.uk/t5/Archive/How-to-get-the-most-of-out-your-Vodafone-Broadband/td-p/2545...

 

 

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Moderator

Hey @mush182! It's disappointing to hear that you're losing connection 😥 As you've advised you have a 40Mbps connection and all of your other devices work absolutely fine, it's likely to be that you'll need to make some changes to the router's settings. This would involve creating what is called a 'complex setup'. Whilst we allow the functionality to do this on our router, it's not something that we provide direct support for. Apologies for any inconvience with this. 

 

@Gaz363 Sorry about the drops, we'd be happy to look into this. Have you tried changing the Wi-Fi channels and frequencies to utilise the wireless signals? 

 

Ross 

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