Welcome to Vodafone Community
Have been with Vodafone for only 10 months with Superfast 1. No complaints and good service.
Due to price increase - I renewed my contract.
As part of the deal I was sent out their "new" updated WiFi hub router.
I plugged it in last night. All ligths are on.
I cannot connect to wifi on phones or a PC as I get an authentication problem and limited service.
Any ideas please?
In the meantime I have switched back to old router and online again.
However, after reading some post re the new router and slower speeds I am in two minds whether to proceed with the new router or not or even let them mess around with the setttings.
I was hoping it might booost the wifi signal...
Usually these routers are a simple plug in and play affair @pmannion9
Customer service via 191 or Live Chat or the Vodafone Social Media Teams via Contact-us-for-account-specific-queries Contact-us-for-account-specific-queries can access your account and go through some troubleshooting tips and if necessary arrsmge for a new router for you.
Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.
Samsung One Ui 2.5 / Android 10.