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Broadband connection

No IP Address From Router

1: Seeker

Our vodafone router keeps stopping issuing IP addresses. I cannot remember the password for the router (oops) and the link on the website doesn't work


Any advice please?

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17: Community Champion

Hi @thegodplato 


My apologies if you've already looked at the two below links.



If your still stuck then please do contact Customer support via contact-us or the Vodafone Social Media Team from Contact-us-for-account-specific-queries  as they'll be able to help you.

I wish you all the best with this situation. 


🌈 Stay Safe  🌈 



Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.


Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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2: Seeker

Unless you have the very latest model, the Vodafone router can only cope with a small number of simultaneous connections before it falls over.

I bought a £20 Xiaomi router and plugged it into the Ethernet port on the back. It's user interface is in Chinese which means you will need your phone to translate, but it is vastly better than the Vodafone one.

A more expensive option like a TP-Link will allow you to bin the Vodafone router entirely.

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