I am writing as I cannot get through to your call centre yet again, your live chat is busy. In these difficult times Vodafone need to spend the money on their network in my area. My home broadband is not usable and I phoned last week to complain about this and was hung up by operators and told there was nothing that could be done if I wanted to leave. I am in Leeds and they are digging up the street at the moment to do gigafast!
Let’s just say you pestered me with your emails to bring my home broadband from Plusnet where I had 15 years of good service to yourselves. At peak times with plusnet the broadband service was never affected and was always receiving about 6mb down load speed. Since myself and my partner already have our mobile phones with you and had good service I thought this would be a good move.. how wrong was I.
Since I have moved to you the broadband during the day is usually usable up until about 3pm. From then on until about 0100 in the morning the broadband speed drops to the point that I cannot work from home or even have video calls. The speed during the day is about 49mb then at night it drops to about about 1-3mb.
I have not even been with you a month yet and it has been like this since day one, I have had the run around by your advisors and to make matters worse I cannot even tether on 4g any more as that is also slow, indeed 3g is faster than 4g. Instead of developing 5g why don’t you fix 4g?
I am told by your tech team that my options are to leave because you can’t provide good service because the Vodafone kit in the cabinet that my home broadband connects to is running at max capacity and there is no plan to extend this. The internet is essential to me working at home and I am quite disgusted at the moment that you have done this to me knowing the poor network capacity. Not only that we are now having poor service during the day as the world works at home, please can you do something?
It is also very dishonest with your Broadband Guarantee. What a con, so you don't guarantee throughput, you guarantee sync speed, which isn't the problem. I could be sync’d at 500mb but if your network is running at max capacity then I would still experience poor service. Before I got the honest answer some of your advisors have blamed my devices at home saying that I have too many connected! RUBBISH I have minimal items and my computer is wired to the router.
In 15 years of being with PlusNet never once did I have poor speeds or interruptions to service.
Can you please prioritise and upgrade the kit that I connect to provide the capacity required as during this coronavirus we are now essentially reliant on your services. If I can’t do my work from home I don’t get paid then I cannot afford to pay my bills and feed my family.
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