Ping/Latency way higher Gigafast 900

[htyaH]

I used to get 5ms ping to London (from Coventry), now I am being auto connected to Edinburugh and I get 15 ping to there, when I try to speedtest to London or even right next to me in Leicester I am getting pings above 22...I called in and they just said "they added new servers and there's nothing much we can do"...

any help?

[Jayach]

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@prs1000 wrote:

Vodafone and CF seem to have agreed that the issue is with Vodafone  

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I think everyone but @purrbox already knew that, but thanks for pointing it out.

[Gemma]

Hi everyone, 

I understand how frustrated you all are and that this is still ongoing. I'm posting the same as before, due to my previous message getting lost for any new users viewing this thread. 

My team are still collecting examples so that we can get this escalated. The more we receive the more this will help our Support Teams.

If you haven’t yet contacted us through Social Media, please do so. Please include a link to this post and advise my colleagues that you’ve been asked to get in touch from here on the Community.

[htyaH]

lol...I appreciate that you're not able to do much besides repeat the same message and moderate the forums but I think it's clear that the last thing you guys need us to do now is send in more evidence - I think nearly everyone here's done that and it's obvious that having more people do the same will change nothing. No disrespect intended I know you're just doing your job.

[ZinGeRs]

Totally pointless exercise the media teams go straight down the play book if you contact them no matter if you give them the link back to the forum. Their attitude frankly stinks it is their way or the highway so good luck to anyone willing enough to try and go through the social media route.

Yes currently I have good speeds any time of the day (compared to two months of almost zero evening service) but would be nice to get back to my sub 10ms ping for gaming instead of it now suffering no packet loss but pings more in the region of 17-18ms

[Ripshod]

@Gemma this still hasn't been escalated yet? This has been an ongoing issue since June.

Sounds like the participation in this thread is purely to keep the natives calm, with fingers crossed that things will resolve themselves (by your own admission).

This issue will remain an issue until it's not eh?

How many voices need to be heard before something is done, either a fix or a concise explanation - given the 95% rule would that be 400000??

It's not just this thread. There's been a clear uptick in the rate of posts about these problems so it's getting worse while you just appease us. You make the right noises but we're seeing no real action

[Amanda]

This has been escalated @Ripshod and we'll continue to add any further examples to the case - this is why we'll continue to ask people to reach out to us over social media. 

As soon as we have any news we'll let you know. 

[purrbox]

Every single voda customer on city fibre has the high pings, so no point collating evidence, just ask a tech to check any random line and he'll see the high ping. Send this thread to someone senior at vodafone that deals with cityfibre.

Pings are now in the 30's so whatever fix cityfibre did has just made things even worse.

City fibre is just blokes in vans and a portacabin. Vodafone is a multinational business with millions of customers. You (vodafone) should be walking into their office and saying "fix the high pings, or the deals off".

If vodafone actually put some pressure on them, they'll have the problem fixed quicker than you can say "hello open reach"

[Anonymous]

"Every single voda customer on city fibre has the high pings, so no point collating evidence, just ask a tech to check any random line and he'll see the high ping. Send this thread to someone senior at vodafone that deals with cityfibre."

Everybody? You seem confident of that.

I'm on Vodafone,/CityFibre in Coventry. 

[Jayach]

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@purrbox wrote:

Every single voda customer on city fibre has the high pings, so no point collating evidence, just ask a tech to check any random line and he'll see the high ping. Send this thread to someone senior at vodafone that deals with cityfibre.

Pings are now in the 30's so whatever fix cityfibre did has just made things even worse.

Sorry @purrbox, I don't understand what your beef with CityFibre is, but the current problems are definitely Vodafone's. There are people on VDSL suffering, and CityFibre has nothing to do with that.

[purrbox]

There are 2 problems at play

1) City fibre high ping to their head end

2) Vodafone routing people all over the country (causing extra hops and higher pings).

If you're on city fibre, you're affected by both. If you're on FTTC, you're only effected by the 2nd issue.

It shouldn't be the case that FTTC customers have lower pings, but it is.