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Have you messaged over Facebook or Twitter, and have you included your username and a link? I'm struggling to find your conversation from your details @Gerry_Atric
We're only able to collate the information via Facebook or Twitter I'm afraid @Gerry_Atric - as this is the only secure way my team here can access your details.
@Ripshod wrote:There are so so many customers out there that are blissfully unaware of all this. I'm really surprised Vodafone haven't put out a statement about all this - they know what they've done and the problems it's causing.
This is all so far above customer support even they can't help other than to collate evidence.
Yeah unfortunately 99% of customers won't even notice, so this is defo not a priority for them...unfortunately 
@htyaH wrote:
@Ripshod wrote:There are so so many customers out there that are blissfully unaware of all this. I'm really surprised Vodafone haven't put out a statement about all this - they know what they've done and the problems it's causing.
This is all so far above customer support even they can't help other than to collate evidence.
Yeah unfortunately 99% of customers won't even notice, so this is defo not a priority for them...unfortunately
I would have thought home workers on remote desktops and gamers would have noticed the poorer performance! Remote desktops are sluggish virgin media style now, and surely gamers have noticed their pings increase! I've seen them be vocal about it before on other ISPs so where are they now?
@Ripshod wrote:There are so so many customers out there that are blissfully unaware of all this. I'm really surprised Vodafone haven't put out a statement about all this - they know what they've done and the problems it's causing.
This is all so far above customer support even they can't help other than to collate evidence. We can't blame CS, they're doing all they can with the info they can get.
The wifi experts team are a waste of time, going on about my speed meeting the minimum guarantee which I never had reason to complain about, and apparently 18-20ms is acceptable! Oh and the speeds are fine on your nearest BNG - whaaaaat?!?!?!
They raised an incident with CityFibre last week with a 72 hour response time and they had nothing to say about that, no updates, nothing.
Maybe CityFibre need to update their marketing and say that you'll get faster speeds but don't expect latency to be any better than Virgin Media's!
I am surprised gamers haven't noticed these issues.
So here's how it looked on my previous VM connection:
And how it looks now:
How it was before someone body messed it all up in VF. This is how I'd like it to be again when things were working fine:
So there's no advantage with using fibre with Vodafone compared to 'old hat' DOCSIS technology delivered through a coaxial cable with Virgin Media! Looks like someone in the marketing department at CityFibre need to have a rethink, it's no different to FTTC, DOCSIS etc. Nice one folks, give yourselves a round of applause.
The experience I just had with wifi experts team has made me livid, poor attitude and quite frankly unempathetic and seemed to have no idea about how networks are supposed to operate. Also refused to allow me a line of communication with whichever team is responsible for this configuration mess.
It really isn't hard. Configure IP addresses best suited to the geographic location of the subscriber and make sure they use the correct BNG. You do not give people in the South or North an IP address and BNG allocated for the other half of the country. Why is it so difficult to sort out? Where are the communications?
