Ping/Latency way higher Gigafast 900

[htyaH]

I used to get 5ms ping to London (from Coventry), now I am being auto connected to Edinburugh and I get 15 ping to there, when I try to speedtest to London or even right next to me in Leicester I am getting pings above 22...I called in and they just said "they added new servers and there's nothing much we can do"...

any help?

[seven0007]

Yeah I generally always call it a PoP, I just used the term BNG as to fit in with what everyone else was talking about, doesn't really make much difference in this context I don't think.

All of this is just taking it all off-topic slightly, it would be more beneficial for us if we were all more pressing and kept it on topic until the issue is resolved.

[Jayach]

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@seven0007 wrote:

All of this is just taking it all off-topic slightly, 

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But to be honest, it's more interesting. Vodafone are going to "do their own thing". Nothing we say on here will make any difference.

[Jayach]

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@Ripshod wrote:

Anyways, I requested a static IP with fixed routing. I was assured by the agent that when my IP came active I my routing issues would be resolved. Nope. I have my static IP and I'm still routed via Edinburgh.

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It was a bit hopeful expecting the static IP to to have a different BNG/POP/Gateway.

Anyway, it is the address that is static, doesn't mean the routing won't change. (unless you know better)

[Jayach]

@CrimsonLiar wrote:

So now would not be a good time to talk about distributed BNGs and asymmetrical routing then?  You might want to try the following reverse traceroute site: https://tools.keycdn.com/traceroute

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@Ripshod wrote:

I don't need to.  

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I think @CrimsonLiar was talking to us generally, not specifically singling you out. 😉

[htyaH]

Another day of good old Edinburgh routing...😩

[Gerry_Atric]

And still stuck with the Manchester BNG from down here in the rainy South. 

The other evening I did multiple reconnects with no change whatsoever. Only tried it on the off chance mind...

[htyaH]

My feeling is that this will be a slow process...Like so slow that we'll get bored of checking/talking about it, and maybe one day it'll get fixed without us realising. Fingers crossed for tomorrow tho

[Ripshod]

I won't get bored of this, I have a problem that needs sorting (as do the rest of us).

A little bump now and again to remind customer care that we won't give up, and to keep this thread close to the top so new posters can see and relate to it is no harm.

 Still connected to Edinburgh

[CrimsonLiar]

So what's the problem that the "not quite so low as I'd like them to be", pings are causing?

I'm tending to think that the latency that's being reported is not high enough that anyone at Vodafone is likely to feel they have to do anything pro-actively to fix it!

[htyaH]

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@CrimsonLiar wrote:

So what's the problem that the "not quite so low as I'd like them to be", pings are causing?

I'm tending to think that the latency that's being reported is not high enough that anyone at Vodafone is likely to feel they have to do anything pro-actively to fix it!

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Mainly 1) remote work and 2) gaming. I tried both and could feel the higher ping. It's fine for web surfing, downloading and your average household though. Just not a great feeling.