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Broadband connection


2: Seeker

 Had Vodafonebroadband installed two days ago!!! already getting problems with my PlayStation 4 connection and nat fault!!!!! This  happens when connected withWi-Fi and lan cable Would like this resolved as quick as possible or after 30 days we will be canceling 

 Vodafone board brand 

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17: Community Champion

That's not good @Buzzman555 


What are your download and upload speeds ?


The following link explains it can sometimes take upto 30 days for a service to settle > What-should-I-do-if-I-m-having-problems-with-broadband-connectivity.


However you have up to 30 days to cancel without early termination fees as per What-do-I-do-if-I-ve-changed-my-mind-and-want-to-cancel-my-Vodafone-Broadband-order.


You could speak with the Broadband Team via Vodafone > contact-us. and or one of the Social Media Teams via Vodafone Facebook or Vodafone Twitter


My apologies at having to send you elsewhere to engage with Vodafone UK as I appreciate you came here , signed up and created a post to reach out for help but the Team here can no longer help with Account based issues.


But it's the same Social Media Teams here that help and assist via Facebook and Twitter.


Things have changed as they have decided that help and assistance with account based issues would be best supported that way.


I appreciate not everyone wants to use Social Media however it takes but a few moments to create a Twitter or Facebook account and then can be forgotten if necessary. Just a thought.


Please remember to include the link to your forum post, along with your username.


I wish you all the best with this situation. 

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

Samsung One Ui  / Pie.


Samsung Gear s3 Frontier Watch.

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