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Broadband connection

The broadband drops the connection 12:00:01 AM

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gregbank
3: Seeker

Hi All,

My broadband drops the internet connection after the midnight and it magically fixes itself around 4:00 AM. This is happening on daily basis. When the internet goes down the red light flashes and the router says that my line is not active. I did run the diagnostic on my line (during the day time) and there is no fault found. I'm really tempted to believe that vodafone is running some maintenance and it 'forgotten' to tell its users. I was OK with this to start off but I'm getting crossed now as this time of the night I'm usually doing some work which requires internet connection. 

 

Any help or comments are very welcome.

 

Ps: to remove any ambiguity this message has been sent using my mobile phone 🙂

 

Regards,

Greg

 

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1 ACCEPTED SOLUTION

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Jayach
16: Advanced member

The only suggestion you are likely to get from Vodafone on here is to contact them on social media.

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4 REPLIES 4
gregbank
3: Seeker

Any moderator from Vodafone to comment on this ??

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Jayach
16: Advanced member

The only suggestion you are likely to get from Vodafone on here is to contact them on social media.

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Farai
Moderator

We'll need to run a test on your line at the time that you're experiencing the issue @gregbank, to see if we can find out what's casing to drop. So we can get the ball rolling, please drop us a DM over over on Twitter or Facebook here and we'll help you investigate 👍

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gregbank
3: Seeker

Follow up - the issue is hopefully resolved now. It was some kind of outage that Vodafone was already aware of. It's pretty much annoying that the Vodafone already known about it but they stay low so they don't have to compensate the users for the outage .... I thought that Vodafone has reached the bottom but they still managing to surprise me on this.

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