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Hi Castrotane,
Firstly, a very warm welcome to the eForum Family, it's always great to see new faces on here
.
This does sound like a rather strange issue as error 691 generally means there was an authentication error, I'm not quite sure why this would only occur on 3G and not GPRS. I've had a look in your profile and can't see a valid postcode, would you be able to supply this so I can check for any possible network issues in your area?
Now, assuming there are no network issues I'd recommend trying the following. Firstly, try connecting with the dial-up connection instead of the VMC (Vodafone Mobile Connect) software as follows:
-Click Start
-Click Connect To
-Click VMC
-Click Connect
If this fails then I'd recommend removing all Vodafone software, drivers and connections as follows. Firstly removing the drivers:
-Click Start
-Click Control Panel
-Double Click System
-Click Device Manager
-Expand Modems and delete any instances of Huwaei
-Expand Ports and delete any instances of Huwaei
-Expand CD/DVD and delete any instances of Huwaei
-Expand universal Serial Bus Controllers and delete the mass storage and composite devices
Next the Connection
-Click Start
-Click Control Panel
-Double click Network and Sharing Centre
-Click Manage Network Connections
-Right Click on VMC and then left click delete
Finally the software
-Unplug the modem and ensure VMC is closed by going to File > Exit
-Click Start
-Click Control Panel
-Double Click Programs and Features
-Click Remove/Uninstall on VMC
-Once this is done restart the PC
Once all of this has been done then plug the modem back in. It should re-install everything correctly, try connecting again. I'd also ensure that you've got the correct account type setup in the VMC software as follows: Settings > Account type (the software will default to prepay for this modem model) If you still experience issues then I'd recommend creating a manual dial-up connection to connect with the modem, this can be done as follows:
-Click Start
-Click Control Panel
-Double click Phone and Modem Options
-If it asks for location info, fill this in
-Click on the modems tab
-Highlight the Huwaei modem and click properties
-Click Change Settings then click the advanced tab
-Where it asks for an extra initialisation command type in at+cgdcont=1,"IP","internet" (for PAYG add pp. before internet)
-Press OK and then OK again
-In the control panel double click on Network and sharing centre
-Click on Setup a connection or network
-Choose "connect to the internet" as the connection
-Choose "no, I'll setup my connection manually"
-Choose "dial-up connection" as the connection type
-Enter the following details
-Username:web
-Password:web
-Phone number:*99#
-Connection name:Vodafone
Once this connection is created try connecting with it, it can be accessed again by going to Start > Connect To > Vodafone.
I hope that makes sense to you (it did when I was typing it anyway
), let me know how you get on .
George
eForum Team
Firstly, a very warm welcome to the eForum Family, it's always great to see new faces on here
.This does sound like a rather strange issue as error 691 generally means there was an authentication error, I'm not quite sure why this would only occur on 3G and not GPRS. I've had a look in your profile and can't see a valid postcode, would you be able to supply this so I can check for any possible network issues in your area?
Now, assuming there are no network issues I'd recommend trying the following. Firstly, try connecting with the dial-up connection instead of the VMC (Vodafone Mobile Connect) software as follows:
-Click Start
-Click Connect To
-Click VMC
-Click Connect
If this fails then I'd recommend removing all Vodafone software, drivers and connections as follows. Firstly removing the drivers:
-Click Start
-Click Control Panel
-Double Click System
-Click Device Manager
-Expand Modems and delete any instances of Huwaei
-Expand Ports and delete any instances of Huwaei
-Expand CD/DVD and delete any instances of Huwaei
-Expand universal Serial Bus Controllers and delete the mass storage and composite devices
Next the Connection
-Click Start
-Click Control Panel
-Double click Network and Sharing Centre
-Click Manage Network Connections
-Right Click on VMC and then left click delete
Finally the software
-Unplug the modem and ensure VMC is closed by going to File > Exit
-Click Start
-Click Control Panel
-Double Click Programs and Features
-Click Remove/Uninstall on VMC
-Once this is done restart the PC
Once all of this has been done then plug the modem back in. It should re-install everything correctly, try connecting again. I'd also ensure that you've got the correct account type setup in the VMC software as follows: Settings > Account type (the software will default to prepay for this modem model) If you still experience issues then I'd recommend creating a manual dial-up connection to connect with the modem, this can be done as follows:
-Click Start
-Click Control Panel
-Double click Phone and Modem Options
-If it asks for location info, fill this in
-Click on the modems tab
-Highlight the Huwaei modem and click properties
-Click Change Settings then click the advanced tab
-Where it asks for an extra initialisation command type in at+cgdcont=1,"IP","internet" (for PAYG add pp. before internet)
-Press OK and then OK again
-In the control panel double click on Network and sharing centre
-Click on Setup a connection or network
-Choose "connect to the internet" as the connection
-Choose "no, I'll setup my connection manually"
-Choose "dial-up connection" as the connection type
-Enter the following details
-Username:web
-Password:web
-Phone number:*99#
-Connection name:Vodafone
Once this connection is created try connecting with it, it can be accessed again by going to Start > Connect To > Vodafone.
I hope that makes sense to you (it did when I was typing it anyway
), let me know how you get on .George
eForum Team
Hi Castrotane,
Firstly, a very warm welcome to the eForum Family, it's always great to see new faces on here
This does sound like a rather strange issue as error 691 generally means there was an authentication error, I'm not quite sure why this would only occur on 3G and not GPRS. I've had a look in your profile and can't see a valid postcode, would you be able to supply this so I can check for any possible network issues in your area?
Now, assuming there are no network issues I'd recommend trying the following. Firstly, try connecting with the dial-up connection instead of the VMC (Vodafone Mobile Connect) software as follows:
-Click Start
-Click Connect To
-Click VMC
-Click Connect
If this fails then I'd recommend removing all Vodafone software, drivers and connections as follows. Firstly removing the drivers:
-Click Start
-Click Control Panel
-Double Click System
-Click Device Manager
-Expand Modems and delete any instances of Huwaei
-Expand Ports and delete any instances of Huwaei
-Expand CD/DVD and delete any instances of Huwaei
-Expand universal Serial Bus Controllers and delete the mass storage and composite devices
Next the Connection
-Click Start
-Click Control Panel
-Double click Network and Sharing Centre
-Click Manage Network Connections
-Right Click on VMC and then left click delete
Finally the software
-Unplug the modem and ensure VMC is closed by going to File > Exit
-Click Start
-Click Control Panel
-Double Click Programs and Features
-Click Remove/Uninstall on VMC
-Once this is done restart the PC
Once all of this has been done then plug the modem back in. It should re-install everything correctly, try connecting again. I'd also ensure that you've got the correct account type setup in the VMC software as follows: Settings > Account type (the software will default to prepay for this modem model) If you still experience issues then I'd recommend creating a manual dial-up connection to connect with the modem, this can be done as follows:
-Click Start
-Click Control Panel
-Double click Phone and Modem Options
-If it asks for location info, fill this in
-Click on the modems tab
-Highlight the Huwaei modem and click properties
-Click Change Settings then click the advanced tab
-Where it asks for an extra initialisation command type in at+cgdcont=1,"IP","internet" (for PAYG add pp. before internet)
-Press OK and then OK again
-In the control panel double click on Network and sharing centre
-Click on Setup a connection or network
-Choose "connect to the internet" as the connection
-Choose "no, I'll setup my connection manually"
-Choose "dial-up connection" as the connection type
-Enter the following details
-Username:web
-Password:web
-Phone number:*99#
-Connection name:Vodafone
Once this connection is created try connecting with it, it can be accessed again by going to Start > Connect To > Vodafone.
I hope that makes sense to you (it did when I was typing it anyway
George
eForum Team
