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04-01-2019 01:28 AM - edited 04-01-2019 01:44 AM
Here's the proof of throttling - Once I vpn out of the vodafone throttling wall twitch is working perfect at full video source.
PROOF of throttling - https://www.youtube.com/watch?v=MWqlPPGcv6Q
It looks like throttling is around between 3.8 - 4 - once I hit up onto the vpn you will notice i'm up at around 10 and playback is perfect
There's too many other customers on here reporting the exact same issue for it to be a problem our side - I've tested multiple routers etc to rule that out - I created this new thread because now we can see it really is a vodafone problem.
this is my speed
Can you give an estimation when this will be changed back?
04-01-2019 07:04 AM - edited 04-01-2019 07:08 AM
Next time it happens if you open up a command prompt and enter "tracert twitch.tv" you'll probably find that it takes a load of hops for your computer to reach twitch.tv, many of those intermediate hops within the vodafone (ex) Cable & Wireless network. This only seems to happen at peak times! So it's hard show you at the moment because it's all kind of working okay it being 6:45am.
C:\Users\Keith>tracert twitch.tv
Tracing route to twitch.tv [151.101.2.167]
over a maximum of 30 hops:
1 2 ms 2 ms 2 ms router.asus.com [192.168.1.1]
2 14 ms 15 ms 15 ms host-212-158-250-39.dslgb.com [*.*.*.*]
3 16 ms 17 ms 10 ms 63.130.104.202
4 10 ms 10 ms 10 ms ae1.126.man.cw.net [195.89.96.113]
5 171 ms 172 ms 173 ms ae26-xcr1.hex.cw.net [195.2.27.169]
6 172 ms 174 ms 172 ms ae35-xcr1.ptl.cw.net [195.2.28.222]
7 35 ms 34 ms 34 ms ae5-xcr1.mar.cw.net [195.2.30.214]
8 171 ms 172 ms 171 ms ae33-xcr1.sng.cw.net [195.2.2.58]
9 171 ms 171 ms 171 ms 103.244.50.186
10 171 ms 171 ms 171 ms 151.101.2.167
Trace complete.
The interesting things in the above are that second to last hop appears to be Asia Pacific, and the last hop appears to be in SanFrancisco Which is correct even if the routing is far from the shortest possible!
If you try that same tracert during peak times the numbe of hops may well exceed 30!
*I'm just trying to give an explaination of what appears to be happening. So it doesn't appear to be throttling, but it does appear to be VERY poor (and totally unacceptable) routing.
04-01-2019 01:48 PM
Yeah getting the same - so how do we fix this, when I hop onto the vpn it appears to be going via a differnt route, I kinda see what's happening now.
When connected to vodafone
C:\Users\mrmar>tracert twitch.tv
Tracing route to twitch.tv [151.101.66.167]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 9 ms 8 ms 8 ms host-212-158-250-39.dslgb.com [212.158.250.39]
3 9 ms 8 ms 8 ms 63.130.104.202
4 8 ms 8 ms 8 ms ae1.126.man.cw.net [195.89.96.113]
5 170 ms 170 ms 170 ms ae21-xcr1.ltw.cw.net [195.2.9.97]
6 170 ms 181 ms 171 ms ae18-xcr2.prp.cw.net [195.2.8.226]
7 33 ms 53 ms 34 ms ae18-xcr1.mar.cw.net [195.2.25.65]
8 169 ms 169 ms 170 ms ae33-xcr1.sng.cw.net [195.2.2.58]
9 170 ms 169 ms 240 ms 103.244.50.186
10 170 ms 169 ms 169 ms 151.101.66.167
Trace complete.
now over vpn
C:\Users\mrmar>tracert twitch.tv
Tracing route to twitch.tv [151.101.66.167]
over a maximum of 30 hops:
1 14 ms 14 ms 14 ms 10.8.8.1
2 106 ms 103 ms 82 ms 1.76.44.185.baremetal.zare.com [185.44.76.1]
3 14 ms 14 ms 14 ms ae2.31-rt1-cr.ldn.as25369.net [185.38.150.226]
4 14 ms 15 ms 14 ms ae21.rt0-cr.ldn.as25369.net [5.226.136.6]
5 14 ms 14 ms 14 ms ae0.rt0-thn.ldn.as25369.net [5.226.136.28]
6 15 ms 14 ms 14 ms ip81-59.fastly-gw1.lonap.net [5.57.81.59]
7 15 ms 14 ms 14 ms 151.101.66.167
Trace complete.
04-01-2019 03:13 PM
I think there are actually two problems
1: the routing is borked to many locations.
2: the single channel speed that drops to <4mbs at peak times. ( even to properly routed locations)
04-01-2019 04:40 PM
Exactly what thong says.
However VF seem to be incapable of accepting the blame and aren't willing to investigate these problems 😞
04-01-2019 07:21 PM
A note of caution: Using a VPN can (probably will) by its nature mask the route you packets travel while within the VPN system, it's kinda part of the whole idea of it! If it means that you can get your packets out of the VF/C&W network quicker, that's still probably a good thing though!
04-01-2019 08:32 PM
Should not need to fire up a vpn though mate and I’m experiencing exactly the same behaviour you guys are! So Vodafone what are you going to do about this ?
04-01-2019 08:55 PM
Nothing, as they simply don't care.
04-01-2019 09:15 PM
Isn’t it strange how the VF mods haven’t uttered a peep. Why won’t one up them pick up the batton. There must be loads of us affected - and a lot won’t realise that they are
04-01-2019 10:10 PM
They will soon care when I leave tomorrow under the basis their service is not guarantee speeds they quoted