Problems with streaming live tv

[gipjon]

sorry to say it will just unblock dodgy website thats all , ie lot of kodi streaming sites etc , web site that has dodgy software, hack etc 

[JimboAccy]

Yep spot on - made no difference whatsoever so Ive turned it back on.

Will persist with the email conversations I am having at the moment which are asking me to do things Ive already done and stated in the original post in this thread (which I sent a link to in the original form I submitted like TJ requested)... 

See how far I get...  Not much point in asking to leave if it takes 8 weeks, I will be very nearly out of contract by then anyway.

I am in the process of getting 4g sorted out very shortly anyway so I am happy to use that just for my live TV streaming until the end of my home broadband contract in mid april (others that have the same service as me have confirmed, rather ironically, that it works on Vodafone 4g so believe it or not Im moving my 4g over to Vodafone)

Jimbo

[JustMe5683]

I have recently upgraded from Superfast 1 to Superfast 2.  On Superfast 1 I had no problems whatsoever, upgrade and get buffering.  The only thing that has changed on my network is the speed of the broadband.  This is seriously a problem when people paying less money on a slower speed can watch streams happily with no buffering.  We shouldn't have to use a VPN or lower the quality

[JimboAccy]

Like others, Ive signed up for a 30 day trial for Express VPN and since turning it on to a server in Holland, it hasnt buffered once in over 2 hours..... - turn it off and it buffers within seconds and keeps doing so...  Whats going on Vodafone?

Jimbo

[JimboAccy]

Fast.com speeds with a VPN enabled (no buffer for at least 2 hours when I enabled it)  :Slight difference when VPN turned off eh ...

 Jimbo

[mrmarkyuk]

I just spoke to there complaint department - have no issues with speaking to people from India but this poor lady hardly spoke a word of english and felt the call was totally pointless because she failed to understand anything - I honestly don't think she's even used a computer before,  I'm kinda getting the feeling they want customers to quit there services early just so they can claim contract quitting.

vodafone is just one huge scam - next step has to be Watchdog,   I will be happy just to warn anyone thinking of using this outfit. 

[gipjon]

a : when you ring up i believe you can ask to speak to the english complaint department at newcastle. like you say the other is a waste of time

b:  hang up and phone again until you get the newcastle complaints department .

i think the complaints have increase recently and the complaints department may not be coping with the demand ,just like the broadband

[circular]

This is a problem across Vodafone.  My dad has reported it twice already and even though it is a clear failure to deliver the service sold they have failed to offer him the ability to leave penalty free.  How much time do people need to waste contacting Vodafone on this issue?  How do I get him out of his contract?  

[JimboAccy]

Just for info, Ive just signed up to Vodafone mobile for 12 months with a really good sim only deal which arrived today.  My IPTV app works like a dream when using Vodafones 4G - no buffering at all even on Ultra HD... go figure!

So I will just hotspot my phone if I need to use my IPTV service on another device until my contract for home broadband expires in April because its not looking good for a quick fix.  Shouldnt have to do this but Im happy Ive got a workaround at least until I can leave the home broadband service without penalty.

Jimbo

[Joe]

@circular Hi there, we'd love to look in to this for you. Just to ask have you spoke to our Broadband Team and if so what diagnosis have they completed with you. Normally I’d suggest trying to change the DNS on the device to see if the changing the route the request is sent improves the connection. If you do need any further help, please let us know. Joe

[mrmarkyuk]

Joe   

The isssue is coming from vodafone and it's effecting ALL your customers - it's not just 1 person everyone is having this issue.

None of us can stream IPTV / Netflix / Twitch / Youtube in HD,   it's like being back in 1995 and tell your moderators to stop marking this as solved - it's not solved.

[JimboAccy]

My bad - I marked it as solved - it was asking me which was the best answer and yours was - didnt realise it marks the thread as solved...  Best answer and solved are two completely different things..

Jimbo

[KeithAlger]

@mrmarkyuk We're not all having the same problem all the time!  A while back we were, but the routing for me at least changed and the problem dissappeared - at least regards streaming TV.  I can still get very slow streaming though!  It's whenever my connection gets routed through Vodafones London Data Centre (being in the North East it's more often router through Leeds or Manchester - it's unclear which).  It seems any connection I have that goes though the London data centre limits my bandwidth to 15Mbps off-peak and 4 Mbps peak!  It's still the case that during peak, if I try to connect to Vodafones speed test server in London I'll get a message telling me I can't make a connection.  Even off peak, I get a better connection speed connection to the Vodafone Speedtest server in Reykjarvik than I can London!  Oh and anything going via the London data centre during peak, the routing can still go crazy!

Vodafone's Quality Attenuation

[Baders]

I am one of you experiencing the Twitch problems. I have had enough and switched providers. Good luck to you all!

[KeithAlger]

Right at this very moment I can't connect to anything that gets routed through Vodafones London data centre.  I'm only able to post on here, because I'm being diverted through Vodafones mirror on Amazon Web Services in Dublin!

Twitch TV is completely gone for now (not just the videos the whole site - and yes I've tried with multiple DNS).

[circular]

Hi joe. Numerous requests to carry out speed tests. To ignore some of the test to some of your locations because they’re always poor!!!! Alternate router, alternate DNS.  Only time I could get consistent results was with the alternate router set to vpn outside Vodafone network. I have come to the conclusion that because you don’t operate services relying on streaming, as most of the big providers do, that no one has been improving your infrastructure and you’re relying on managing to just about keep up your speeds so folk are locked in. 

[Joe]

@mrmarkyuk Hey, I was just trying to see what happened if changing the DNS helped with the connection, as it would change the route that the request went to the internet (avoiding any Vodafone links) The fact using something like GoogleDNS/OpenDNS didn't help and a VPN did is something else we'd have to look in to. @circular What DNS did you try to use and did you add the DNS at the device level or on the router? Joe

[KeithAlger]

@Joe Not really, as once we've resolved a "Name" the IP that's retrieved is only an end point.  We then have to rely on all the intermediate routing tables to get our data there.  So unless a DNS server were to be pointing to a different regional host, different mirror, through a filter, or the DNS we use is broken or incorrect, then irrespective of what DNS server we use the intermediate routing tables should take our data (bandwidth dependant) through roughly the same route.

So for our data within the Vodafone/C&W network, other than using a VPN, there is no way that we can influence the point at which our data leaves the VF/C&W network to join the general internet.  I have no problem with this "parallel routing" provided our data is being routed in a sensible manner, in fact done properly it's beneficial.  Done poorly as with whatever hot mess is happening at Vodafone’s London Datacentre then it becomes an issue.

Real Quick Internet Routing Tutorial Video

Sorry for being a pain on this, but it kinda winds me up, a little like the posts regards using the router DHCP to SET local device names - which it simply can't do.  The DHCP server though it's table can REFLECT them it cannot SET them.

[mrmarkyuk]

Joe

None of that works - you have hundreds of customers on here (and adsl guide) all with this problem, making changes to the equipment has no effect - Please stop being a problem thinking it's the end user at fault everything our side is perfect, we've proved with using a vpn (this hides what kind of traffic is being used) and gives us buffer free viewing,  once we hit back onto the vodafone network the throttling kicks in.

Can you tell us what you plan to do to fix this problem, now that you can see others are also experiencing this problem can you tell us what you plan to do next to fix this issue - Please Joe talk with your network department about this,  you have customers on mass all with this issue logically you have to think we have a problem. 

If your unable to fix the issue please arranage for us to leave for another broadband service, at the moment your not providing your customers with a service other than viewing webpages - maybe reduce the cost of leaving early as a good will gesture, just something because we are desperate. 

[Joe]

@KeithAlger I understand, I’ve sent you a private message in regards to this. This is a general message to everyone, if you're all still having an issue. Please contact our Support team to get this raised if you're continuing to get this issue, as the more examples the Techinical Specialist team get the better. Joe