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100% Proof of throttling twitch iptv etc.

mrmarkyuk
10: Established
10: Established

Here's the proof of throttling - Once I vpn out of the vodafone throttling wall twitch is working perfect at full video source.

PROOF of  throttling  - https://www.youtube.com/watch?v=MWqlPPGcv6Q 

 

It looks like throttling is around between 3.8 - 4 - once I hit up onto the vpn you will notice i'm up at around 10 and playback is perfect

There's too many other customers on here reporting the exact same issue for it to be a problem our side - I've tested multiple routers etc to rule that out - I created this new thread because now we can see it really is a vodafone problem.

 

this is my speed 
7929135659.png

 

Can you give an estimation when this will be changed back?

 

804 REPLIES 804

mrmarkyuk
10: Established
10: Established

Joe   

 

The isssue is coming from vodafone and it's effecting ALL your customers - it's not just 1 person everyone is having this issue.

 

None of us can stream IPTV / Netflix / Twitch / Youtube in HD,   it's like being back in 1995 and tell your moderators to stop marking this as solved - it's not solved.

My bad - I marked it as solved - it was asking me which was the best answer and yours was - didnt realise it marks the thread as solved...  Best answer and solved are two completely different things..

 

Jimbo

Anonymous
Not applicable

@mrmarkyuk We're not all having the same problem all the time!  A while back we were, but the routing for me at least changed and the problem dissappeared - at least regards streaming TV.  I can still get very slow streaming though!  It's whenever my connection gets routed through Vodafones London Data Centre (being in the North East it's more often router through Leeds or Manchester - it's unclear which).  It seems any connection I have that goes though the London data centre limits my bandwidth to 15Mbps off-peak and 4 Mbps peak!  It's still the case that during peak, if I try to connect to Vodafones speed test server in London I'll get a message telling me I can't make a connection.  Even off peak, I get a better connection speed connection to the Vodafone Speedtest server in Reykjarvik than I can London!  Oh and anything going via the London data centre during peak, the routing can still go crazy!

 

Vodafone's Quality Attenuation

@mrmarkyuk Hey, I was just trying to see what happened if changing the DNS helped with the connection, as it would change the route that the request went to the internet (avoiding any Vodafone links) The fact using something like GoogleDNS/OpenDNS didn't help and a VPN did is something else we'd have to look in to. @circular What DNS did you try to use and did you add the DNS at the device level or on the router? Joe

Anonymous
Not applicable

@Joe Not really, as once we've resolved a "Name" the IP that's retrieved is only an end point.  We then have to rely on all the intermediate routing tables to get our data there.  So unless a DNS server were to be pointing to a different regional host, different mirror, through a filter, or the DNS we use is broken or incorrect, then irrespective of what DNS server we use the intermediate routing tables should take our data (bandwidth dependant) through roughly the same route.

 

So for our data within the Vodafone/C&W network, other than using a VPN, there is no way that we can influence the point at which our data leaves the VF/C&W network to join the general internet.  I have no problem with this "parallel routing" provided our data is being routed in a sensible manner, in fact done properly it's beneficial.  Done poorly as with whatever hot mess is happening at Vodafone’s London Datacentre then it becomes an issue.

 

Real Quick Internet Routing Tutorial Video

 

Sorry for being a pain on this, but it kinda winds me up, a little like the posts regards using the router DHCP to SET local device names - which it simply can't do.  The DHCP server though it's table can REFLECT them it cannot SET them.

@KeithAlger I understand, I’ve sent you a private message in regards to this. This is a general message to everyone, if you're all still having an issue. Please contact our Support team to get this raised if you're continuing to get this issue, as the more examples the Techinical Specialist team get the better. Joe

mrmarkyuk
10: Established
10: Established

We've done that Joe... that's currently the brick wall everyone's at - we contact support from the private messages you sent

 

I was told someone would call me back today from support and no one calls you back - that's as far as we get.

 

vodafone offers no support at all. 

 

 

Thanks for responding on the thread Joe. I think what we are all looking for here is an escalation. The issue clearly can’t be addressed by you support team and there is plenty for your network team to go off.  As your Support team are unaware that this problem can exist it isn’t something they shouldn’t be having to speak to us about. 

 

Could you perhaps get someone to confirm that this is being looked in to and confirm the call reference?  We can then all quote this in communications and we can be updated en masse. If it isn’t, which I suspect is the case then can you please advise how we can arrange to leave penalty free?  

Blair
Moderator (Retired)
Moderator (Retired)

Hey @circular, I really don’t want to appear to be just repeating the same information, however as Joe mentioned previously, this is something that would need to be looked into by our broadband Technical Specialists team on a case by case basis.

 

When reporting a fault, please mention that when streaming, the VPN speeds are better than connecting directly.

  

Please be assured that they do monitor for any issues that affects multiple users, and have processes in place to address this sort of situation.  We do however need customers to raise an individual fault ticket if there’s a problem. If anything changes with this process, we’ll be the first to let you know.


Blair

I’ve been on-line chatting and telephoning VF customer service since the beginning of Dec ‘18 re our streaming issues. I raised a complaint via the VF website on Weds 13th Feb, but to date we’ve not even had an acknowledgement of its receipt.

 

This is the complaint we submitted:

 

We have been 'chatting' and phoning customer services since 7th Dec 2018.

 

At the end of November last year we noticed a reduction in our broadband speed and we were struggling to watch UHD Netflix content.

 

We can see a sync speed of 58Mb/s but this drops to as low as 15Mb/s on a single Ethernet connection (No WiFi devices connected), plugged into the Master phone socket, with the integral or Vodafone suppled microfilter. Our ping is also up at 26ms from its original pre-December 13ms.

 

Vodafone has supplied a new router (no difference) and yesterday we bought a 3rd party router (No difference for our £180 outlay).

 

Our main use for your 76 Mb/s package is streaming of 4K Netflix and Xbox gaming... and sadly for both of these activities it is now redundant.

 

Could someone please resolve our problem, or advise us how we can leave Vodafone at minimum cost?