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Solution

100% Proof of throttling twitch iptv etc.

mrmarkyuk
10: Established
10: Established

Here's the proof of throttling - Once I vpn out of the vodafone throttling wall twitch is working perfect at full video source.

PROOF of  throttling  - https://www.youtube.com/watch?v=MWqlPPGcv6Q 

 

It looks like throttling is around between 3.8 - 4 - once I hit up onto the vpn you will notice i'm up at around 10 and playback is perfect

There's too many other customers on here reporting the exact same issue for it to be a problem our side - I've tested multiple routers etc to rule that out - I created this new thread because now we can see it really is a vodafone problem.

 

this is my speed 
7929135659.png

 

Can you give an estimation when this will be changed back?

 

804 REPLIES 804

I too have these issues, I live in the DE21 postcode -- problems have been around since early December-ish.

Technical Support dont understand the problem and its impossible to communicate with them as they do not comprehend. [Live Chat is a joke]


If i get asked to change my DNS server or run a speed test one more time i will flip!!!

Obviosuly there is no unexpected packet loss.....This is obviosuly a contention problem with the Twitch services.... something that was just fine for numerous months.


At the moment i have to VPN into my work to watch Twitch or use 4G via my mobile connection -- [I do not believe Vodafone Support understand that if i can VPN into my work and watch 1080p streams its not my local bandwidth that is the issue].


This is a serious problem; all other servies are as good as i would expect on a 32/7 megabit connection I have at home.

[one funny thing i find is that Vodafone are advertising Twitch for their broadband services via the tag-line EsportsVodafone]

FIX IT PLEASE!!!! Or pay a consultant who understands how these things work following the numerous forum / chat / emails / calls / letters you are recieving.

>>COMPENSATION PLEASE!!<<

mbames
13: Advanced Member

I think if they deny the fault, people will give up.  What they don't want is hundreds of deadlock letters being issued, as that will make them look back to Ofcom.

Just want to add my +1 to this - I replied the below in another thread and was directed here by RIPTwitch;

 

I started getting the same problems on Wednesday 6th Feb, until then I'd been able to watch multiple Twitch streams 1080p 60 at the same time with no problems - now Twitch will buffer repeatedly with only one connection ( everything else in the house was disconnected during my several hours of fault-finding) making it unwatchable.

 

I pay for the Unlimited Fibre 76 product and the router is currently syncing with the DSLAM at 66Mbps - fair enough

https://www.speedtest.net/

Speed test says I get 15Mbps down ( !! ) and 17Mbps up with any London-based test server in the list

If I change to the Slough SEACOM or BT Lancashire Services servers then I get over 55Mbps so clearly either a routing problem at best or deliberate throttling at worst.

mbames
13: Advanced Member

Welcome to the pain that is VF broadband.... sadly VF don't want to fix this issue.

 

The best bet is to raise a complaint with the Chairmans Office.  If they won't accept there is an issue, then ask for a Deadlock letter (they will most likely try and pay you off at this point, as they don't want loads of reports going to Ofcom).

Sign me up to the Letter of Deadlock -- @Vodafone -- can you help me fill it out?

mbames
13: Advanced Member

Think I filled out this form.  You will find it helpfully to have already been through the normal (pointless) speed tests with the VF router with Wifi disabled and in safe mode.  Also master socket, in the engineers socket with a different filter....

 

The idea of the deadlock letter is when VF can't fix the fault, so you need to let them try first.

 

https://www.vodafone.co.uk/vodafone-uk/complaints/form/

A post on the gigafast thread (https://forum.vodafone.co.uk/t5/Internet-speed/Gigafast-Slow-Speeds/m-p/2623660#M817) shows that the gigafast customers use the exact same core network as us FTTC customers use.

 

The gigafast rollout started at the end of last year, and the reports of traffic throttling started in October/November. Pure coincidence?

 

Can we start filling the Ofcom Consumer Monitoring form, the process of a complaint is designed in such a way that most of issues we face with the broadband will not reach Ofcom.

Link to Form: https://ofcomforms.secure.force.com/formentry/SitesFormCCTMonitoring

 

Ofcom should take notice when people start sending them links to these forums so they can read themselves. I know it is a long shot but it doesn't look like speed issues are being looked into by vodafone.


@vinny2a wrote:

 

Can we start filling the Ofcom Consumer Monitoring form, the process of a complaint is designed in such a way that most of issues we face with the broadband will not reach Ofcom.

Link to Form: https://ofcomforms.secure.force.com/formentry/SitesFormCCTMonitoring

 

Ofcom should take notice when people start sending them links to these forums so they can read themselves. I know it is a long shot but it doesn't look like speed issues are being looked into by vodafone.


Thanks.

 

 

Edit: Filled out form, added post links that were made in the last few days.

 

Hey guys...

I don't think they're reading our posts at all 😕 I did what Jenny told us, and got this email back today..

fkvf.png

I was driving, couldn't answer the phone.

 

YES I'VE DONE ALL THE REQUIRED TROUBLESHOOTING THREE DAMN FKING TIMES NOW. 

YES YOUR PROBLEM HAS BEEN PASSED ONTO YOUR  SPECIALIST TECHNICAL SUPPORT TEAM.

 

I think tomorrow I'll lose my mind talking to this guy. save me, please.