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Internet speed

100% Proof of throttling twitch iptv etc.

10: Established

They should be ashamed that this is there jobs and the lengths they are going too just to deny an issue, I honestly don't know they sleep at night.

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4: Newbie

I too have these issues, I live in the DE21 postcode -- problems have been around since early December-ish.

Technical Support dont understand the problem and its impossible to communicate with them as they do not comprehend. [Live Chat is a joke]


If i get asked to change my DNS server or run a speed test one more time i will flip!!!

Obviosuly there is no unexpected packet loss.....This is obviosuly a contention problem with the Twitch services.... something that was just fine for numerous months.


At the moment i have to VPN into my work to watch Twitch or use 4G via my mobile connection -- [I do not believe Vodafone Support understand that if i can VPN into my work and watch 1080p streams its not my local bandwidth that is the issue].


This is a serious problem; all other servies are as good as i would expect on a 32/7 megabit connection I have at home.

[one funny thing i find is that Vodafone are advertising Twitch for their broadband services via the tag-line EsportsVodafone]

FIX IT PLEASE!!!! Or pay a consultant who understands how these things work following the numerous forum / chat / emails / calls / letters you are recieving.

>>COMPENSATION PLEASE!!<<

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12: Established

I think if they deny the fault, people will give up.  What they don't want is hundreds of deadlock letters being issued, as that will make them look back to Ofcom.

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4: Newbie

Just want to add my +1 to this - I replied the below in another thread and was directed here by RIPTwitch;

 

I started getting the same problems on Wednesday 6th Feb, until then I'd been able to watch multiple Twitch streams 1080p 60 at the same time with no problems - now Twitch will buffer repeatedly with only one connection ( everything else in the house was disconnected during my several hours of fault-finding) making it unwatchable.

 

I pay for the Unlimited Fibre 76 product and the router is currently syncing with the DSLAM at 66Mbps - fair enough

https://www.speedtest.net/

Speed test says I get 15Mbps down ( !! ) and 17Mbps up with any London-based test server in the list

If I change to the Slough SEACOM or BT Lancashire Services servers then I get over 55Mbps so clearly either a routing problem at best or deliberate throttling at worst.

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12: Established

Welcome to the pain that is VF broadband.... sadly VF don't want to fix this issue.

 

The best bet is to raise a complaint with the Chairmans Office.  If they won't accept there is an issue, then ask for a Deadlock letter (they will most likely try and pay you off at this point, as they don't want loads of reports going to Ofcom).

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4: Newbie

Sign me up to the Letter of Deadlock -- @Vodafone -- can you help me fill it out?

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12: Established

Think I filled out this form.  You will find it helpfully to have already been through the normal (pointless) speed tests with the VF router with Wifi disabled and in safe mode.  Also master socket, in the engineers socket with a different filter....

 

The idea of the deadlock letter is when VF can't fix the fault, so you need to let them try first.

 

https://www.vodafone.co.uk/vodafone-uk/complaints/form/

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3: Seeker

A post on the gigafast thread (https://forum.vodafone.co.uk/t5/Internet-speed/Gigafast-Slow-Speeds/m-p/2623660#M817) shows that the gigafast customers use the exact same core network as us FTTC customers use.

 

The gigafast rollout started at the end of last year, and the reports of traffic throttling started in October/November. Pure coincidence?

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3: Seeker

 

Can we start filling the Ofcom Consumer Monitoring form, the process of a complaint is designed in such a way that most of issues we face with the broadband will not reach Ofcom.

Link to Form: https://ofcomforms.secure.force.com/formentry/SitesFormCCTMonitoring

 

Ofcom should take notice when people start sending them links to these forums so they can read themselves. I know it is a long shot but it doesn't look like speed issues are being looked into by vodafone.

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6: Helper

@vinny2a wrote:

 

Can we start filling the Ofcom Consumer Monitoring form, the process of a complaint is designed in such a way that most of issues we face with the broadband will not reach Ofcom.

Link to Form: https://ofcomforms.secure.force.com/formentry/SitesFormCCTMonitoring

 

Ofcom should take notice when people start sending them links to these forums so they can read themselves. I know it is a long shot but it doesn't look like speed issues are being looked into by vodafone.


Thanks.

 

 

Edit: Filled out form, added post links that were made in the last few days.

 

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6: Helper

Hey guys...

I don't think they're reading our posts at all :/ I did what Jenny told us, and got this email back today..

fkvf.png

I was driving, couldn't answer the phone.

 

YES I'VE DONE ALL THE REQUIRED TROUBLESHOOTING THREE DAMN FKING TIMES NOW. 

YES YOUR PROBLEM HAS BEEN PASSED ONTO YOUR  SPECIALIST TECHNICAL SUPPORT TEAM.

 

I think tomorrow I'll lose my mind talking to this guy. save me, please.

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1: Seeker

Fairly new to VF and I have exactly this issue.  Twitch has gone from a ready source of entertainment to a frustrating source of swearing.  Please get this fixed.

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Highlighted
6: Helper

@NoisyGriff wrote:

Fairly new to VF and I have exactly this issue.  Twitch has gone from a ready source of entertainment to a frustrating source of swearing.  Please get this fixed.


Leave.

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4: Newbie

I also recieved a call today whilst at work - told them to call me back tomorrow after I get in from work.  Been told to have microfilters at the ready and they will do some 'home checks' before being put through to the technical specialists once the home tests have been completed :sigh: Will entertain them and keep you all posted..

Jimbo

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10: Established

Quick heads up 

 

they are now deleting threads, I've noticed 3 that i've posted get deleted and at least 6 from other posters - I guess that's the answer were getting they can't fix it or they want to save ££££ so begin throttling data.

 

vodafone's policy is to continue hiding what there doing and deny resposibility,  It's a shame it really is - I can see there broadband department struggle once customers leave in mass after 18months  and vodafone are set to up the costs on a broken service (You could not make this up - Vodafone set to raise prices in April.

 

https://www.birminghammail.co.uk/news/midlands-news/ee-customers-livid-over-contract-15812019

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4: Newbie

If they change the contract we can leave with no penalty.

 

Just to add, if I VPN to work then Twitch streams at 1080p/60 without missing a beat, switch out of VPN and the problems immediately start again - same connection, same router, same wall socket.

 

Tried switching DNS ( was Google 8.8.8.8, 8.8.4.4 ) to VF-own after running a full DNSbench then ipconfig /dnsflush and router reboot. The DNS looksups are faster but it still doesn't solve the stream issue.

 

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4: Newbie

To be fair it does say that prices can rise in line with RPI every April - it certainly did when I signed up to Vodafone mobile a month or so ago now so I cant really complain.  Not sure this applies to home broadband customers though, only mobile networks?

Heard an advert for Vodafone home broadband this morning on Talk Sport on the way into work and found myself in the morning rush hour shouting Dont do it! Dont do it! over and over at my radio lol

Jimbo

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4: Newbie

@JimboAccy they want you to mess around with microfilters? <sarcasm>I'm curious as to what fault in a microfilter could consistently slow down traffic to some sites and not others.</sarcasm>

 

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2: Seeker

Hi TJ

i am having the same issue, can you please contact me?

ihave been on multiple support calls about this and it seems from these forums you know about iptv issues but are not helping customers. Very poor

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4: Newbie

Hi Team,

I had a very good update yesterday following an email complaint I filled in via the Vodafone website (a few days ago). I have a reference number and a special number to call into. 

I managed to speak with a member of staff in England!!!! Although this employee was not overly technical they fully UNDERSTOOD my problem and were able to speak with a member of the third line technical team literally sitting next to them. 

For the first time in weeks, I was given a full acknowledgment of this issue and I will be updated soon. Vodafone have been aware of this for weeks, they understand it is affecting many customers; however, Vodafone cannot confirm a fix date.

This information has not been passed down to First and Second line – I think it needs to be as this is making Vodafone look quite silly.

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