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Solution

100% Proof of throttling twitch iptv etc.

mrmarkyuk
10: Established
10: Established

Here's the proof of throttling - Once I vpn out of the vodafone throttling wall twitch is working perfect at full video source.

PROOF of  throttling  - https://www.youtube.com/watch?v=MWqlPPGcv6Q 

 

It looks like throttling is around between 3.8 - 4 - once I hit up onto the vpn you will notice i'm up at around 10 and playback is perfect

There's too many other customers on here reporting the exact same issue for it to be a problem our side - I've tested multiple routers etc to rule that out - I created this new thread because now we can see it really is a vodafone problem.

 

this is my speed 
7929135659.png

 

Can you give an estimation when this will be changed back?

 

804 REPLIES 804

Todays speed test on Fast.com

 

speed.png

 

 

mbames
13: Advanced Member

Can’t see the image... if your post as gif, they seem to work better 👍

26 down, 100 up on Netflix

13 down, 100 upload on rest of HTML5 testers.

 

Spot the numbers. Another tweak from VF for Netflix users. Just about to watch 4k . Not nowhere near advertised Gigafast speeds


@Phil wrote:

Hi everyone, 

I just want to reassure you all that our engineering teams are currently looking into this issue as a priority.  Sorry for the inconvenience it causes.  

To help find the cause of the issue, they've asked for your Samknows downstream data graph and Netflix graph for the period of 1 October 2018 to 31 December 2018. Please post it here so they can see it straight away.  (We're aware it's not just Netflix related, but they have more information which is helping us narrow down the issue).  

Thanks, 

Phil


Don't disappoint us Phil ... There has been no light at the end of tunnel lately for folks here :Smiling:

mbames
13: Advanced Member

@vinny2a wrote:


Don't disappoint us Phil ... There has been no light at the end of tunnel lately for folks here :Smiling:


Lets pray VF don't start building a new tunnel!!

Having posted my graphs I am hoping that VF techs are on the case, akin to a tramp on chips!

Specialist technical Support is ##~## useless.

 I've just spoken to somebody called John over the phone, pretty chill guy (Also getting the SAME problem as us, lol)

Then he passed me over to this so-called specialist technical support team..

She told me to do a speed test, got 13 Down on London server. She then told me to change servers, got 55 Down. Put me on hold for 5 mins, came back and said nothing is wrong with my line, couldn't find any faults at all...

I told her Twitch/Netflix were STILL buffering, and how a VPN fixed the problem. She didn't have a clue on what a VPN was, then got all ##~## at me when I told her about Twitch and the buffering ##~##.

Oh also, if you're doing a speed test on the London server with a VPN you get the full speed, but without a VPN you get hardly anything.

 

Oi Phil, this ISN'T solved.

 

 

 

 

 

 

Specialist technical Support is useless.

 I've just spoken to somebody called John over the phone, pretty chill guy (Also getting the SAME problem as us, lol)

Then he passed me over to this so-called specialist technical support team..

She told me to do a speed test, got 13 Down on London server. She then told me to change servers, got 55 Down. Put me on hold for 5 mins, came back and said nothing is wrong with my line, couldn't find any faults at all...

I told her Twitch/Netflix were STILL buffering, and how a VPN fixed the problem. She didn't have a clue on what a VPN was, then got all ##~## at me when I told her about Twitch and the buffering ##~##. 

Oh also, if you're doing a speed test on the London server with a VPN you get the full speed, but without a VPN you get hardly anything.

 

Oi Phil, this isnt solved.

 

DO NOT DELETE MY COMMENT. THIS ISN'T SPAM, ITS FACTS.

 

 

 

 

 

 

gipjon
16: Advanced member
16: Advanced member

Just In case this is bull .which i belive it is because there is a thread started at the start of 2018 saying the same things .vodafone are going to investigate the issue with throttling and a year later it's still the same issue . The only real answer is keep the complaint going to Ofcom . And if you got netflixs complain to them as well . The more company moaning at vodafone the better it is for us all 

 

 

What's a point of it? Ofcom posting each year spreadsheet. It show actual speeds versus advertised. VF somwhesom in a bottom of pack. Only Talk talk was worse if I remember correctly

Just to let you guys know, my promised return call this evening also sounded very promising.  I had a very apologetic and understanding John Paul on the line and once we performed some necessary checks and tests and eliminated a few things he passed me onto the technical 2nd level team called Derek who also asked me to check a couple of things I had already tried and he also put me on hold whilst he spoke to the next level support team who are directly dealing with this issue whilst I was still on the phone.  Both Derek and John Paul told me that they have a master call regarding this problem and the 3rd line team have lots of raised calls and evidence now from users that are suffering this issue.  It really does sound like they are looking into this with top priority.  Ive been told I can expect a call back from the 2nd line guys on Thursday with an update from the 3rd line team thats actually doing the work on the problem - I will get a call whether its fixed or not... Fingers crossed.  They kept saying they are getting lots of reports from lots of users about the problem, are fully aware, contacting people to get as many examples as possible and are trying to resolve it..  Good to hear...

Jimbo