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Solution

100% Proof of throttling twitch iptv etc.

mrmarkyuk
10: Established
10: Established

Here's the proof of throttling - Once I vpn out of the vodafone throttling wall twitch is working perfect at full video source.

PROOF of  throttling  - https://www.youtube.com/watch?v=MWqlPPGcv6Q 

 

It looks like throttling is around between 3.8 - 4 - once I hit up onto the vpn you will notice i'm up at around 10 and playback is perfect

There's too many other customers on here reporting the exact same issue for it to be a problem our side - I've tested multiple routers etc to rule that out - I created this new thread because now we can see it really is a vodafone problem.

 

this is my speed 
7929135659.png

 

Can you give an estimation when this will be changed back?

 

804 REPLIES 804

I understand the need of 1st line -- they take the initial brunt of a problem and filter out the fools whilst doing the admin tasks and triaging.

 

1st line NEED to understand that when a problem exists that they either do not understand [“what is a VPN”] or cannot FIX, they MUST escalate within minutes of this. 

 

2nd line is similar - they have access to a few more tools and hopefully a better understanding of more peculiar problems with additional experience.

 

I work for a Networking company in the 3rd line department and I know for a fact in my line of work that if a problem comes in, and cannot be fixed by 1st line, in a very short period of time there is a 2nd or 3rd line dude standing 4 feet away with answers to their problems.

 

The fact that 1st and 2nd line are unaware of these issues WEEKS later – is disappointing and unforgivable.

 

Should a 1st line employee work for "a job" / "a pay packet" -- then in this line of work, they can get lost unless they WANT to exceed expectations.

mbames
13: Advanced Member

@phil are you going to give us an update?

I thought I would run a trace route since it is now supposed to be fixed (:Laughing_Face:).


Via Vodafone
tracert www.netflix.com
Tracing route to www.us-west-2.prodaa.netflix.com [35.166.68.183]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  VODAFONE [192.168.1.1]
  2    11 ms    11 ms    11 ms  host-212-158-250-39.dslgb.com [212.158.250.39]
  3    12 ms    11 ms    11 ms  63.130.104.202
  4     *       11 ms    11 ms  ae1.126.man.cw.net [195.89.96.113]
  5   146 ms   147 ms   147 ms  ae21-xcr1.ltw.cw.net [195.2.9.97]
  6   147 ms   146 ms   147 ms  ae5-xcr1.slo.cw.net [195.2.24.33]
  7     *        *       85 ms  ae2-xcr1.nyh.cw.net [195.2.28.169]
  8   146 ms   146 ms   146 ms  xe-7-0-1-xcr1.pal.cw.net [195.2.25.133]
  9   146 ms   147 ms   146 ms  52.95.216.76
 10   147 ms   148 ms   147 ms  54.240.243.112
 11   146 ms   146 ms   146 ms  54.240.243.117
 12     *        *        *     Request timed out.
 13   165 ms   164 ms   164 ms  52.93.128.28
 14     *      166 ms   168 ms  54.239.44.119
 15     *        *        *     Request timed out.
 16   167 ms   167 ms   175 ms  52.93.14.156
 17   164 ms   164 ms   164 ms  52.93.14.141
 18   169 ms   179 ms   168 ms  52.93.14.68
 19   166 ms   166 ms   166 ms  52.93.14.97
 20   166 ms   166 ms   166 ms  52.93.13.87
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Via VPN
tracert www.netflix.com
Tracing route to www.netflix.com [195.140.213.111]
over a maximum of 30 hops:

  1    23 ms     *       21 ms  10.8.8.1
  2    28 ms    20 ms     *     88.202.231.1.static.midphase.com [88.202.186.1]
  3    22 ms    21 ms     *     88.202.187.181.static.midphase.com [88.202.187.181]
  4    22 ms    21 ms     *     ae4.rt0.thn.bandwidth.co.uk [195.66.225.123]
  5    23 ms    26 ms     *     ae0.rt0-cr.ldn.as25369.net [5.226.136.29]
  6     *       24 ms    31 ms  ae0.rt1-cr.ldn.as25369.net [5.226.136.7]
  7    30 ms    35 ms    35 ms  ae0.30-cs0-cr.ldn.as25369.net [185.38.150.225]
  8    21 ms    22 ms    21 ms  111.213.140.195.dedicated.zare.com [195.140.213.111]

Trace complete.


Look's like its fixed :Winking_smiley:.....if you are using a VPN and bypassing Vodafone & the 2G network CW.net.

Out of interest I decided to run a single connection speed test from speedtest.net. picture attached.

 

single speed.png

(One connected device - 1GB ethernet PC (Cat 6a) - wifi off :Thumbs_Up: DNS 8.8.8.8 / 8.8.4.4 :Thumbs_Up:)

 

My BT connection at work today  (numerous hard wired devices / wireless printers / phone's / tablets all on wifi at the time of the test). Going to the same test server Vodafone London. The connection is 79 down / 18 up.

 

bt_single speed_vodafone.png

I decided to try also then try a single and multi connection download test from a reputable company (Nvidia).  file size 550meg. pictures attached.
multi.jpgsingle.jpg

PS. I am currently on Vodafone top package available Gigafast 900mbps / 900mbps .

 

Shooto

 

6.5 Mbps Down  and 98 Mbps up... Lol


@Shooto wrote:
-

 

Same here..

 

tracert www.netflix.com

Tracing route to www.us-west-2.prodaa.netflix.com [52.37.69.124]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  vodafone.broadband [192.168.1.1]
  2     9 ms     9 ms    13 ms  host-212-158-250-33.dslgb.com [212.158.250.33]
  3    10 ms    11 ms    10 ms  63.130.127.221
  4    11 ms    10 ms    11 ms  ae15-xcr1.slo.cw.net [195.2.2.217]
  5    78 ms    78 ms    78 ms  ae2-xcr1.nyh.cw.net [195.2.28.169]
  6   137 ms   138 ms   138 ms  xe-7-0-1-xcr1.pal.cw.net [195.2.25.133]
  7   138 ms   138 ms   137 ms  52.95.216.76
  8   139 ms   138 ms   147 ms  54.240.243.52
  9   140 ms   139 ms   140 ms  54.240.243.61
 10     *        *        *     Request timed out.
 11   161 ms   163 ms   161 ms  52.93.130.10
 12     *        *        *     Request timed out.
 13   159 ms   159 ms   160 ms  52.93.14.112
 14   158 ms   158 ms   158 ms  52.93.14.109
 15   160 ms   160 ms   169 ms  52.93.15.32
 16   160 ms   160 ms   160 ms  52.93.15.55
 17   157 ms   157 ms   157 ms  52.93.13.77
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

 


 

 
 
I can't see your issue. everything is working as expected :Winking_smiley:
 
This issue is far from resolved. I have to send another batch of test results tomorrow (2nd so far).
 
I have to also take a picture of the connection speed my computer is connected at....I don't think they believe I am running these tests on a 1GB ethernet connection lol.
 
Another single connection speed test...yup all is well!!
 
8038354843.png
 
 

Note that tracert to www.netflix.com isn't very useful because the streaming video doesn't come from there.

I'm wondering if someone tried to run speed test over VPN?.... Well... Not sure if I want to put dd-wrt on my router (uptime around 6 months without a glitch)


@Mozambezi wrote:

I'm wondering if someone tried to run speed test over VPN?.... Well... Not sure if I want to put dd-wrt on my router (uptime around 6 months without a glitch)


Here you go.

Speedtest.net

VPN Off: https://imgur.com/a/lOZiq75

VPN On: https://imgur.com/a/AooSMtm

Fast.com

VPN Off: https://imgur.com/a/JkuVwlf

VPN On: https://imgur.com/a/TQP4dVw

My IP address didn't change because I didn't refresh page.

THOUGH I AM GETTING A MUCH BETTER SPEED ON LONDON SERVER THAN I HAVE BEEN FOR THE LAST FEW WEEKS. But then again, it's half 11.


@RIPTwitch wrote:

@Mozambezi wrote:

I'm wondering if someone tried to run speed test over VPN?.... Well... Not sure if I want to put dd-wrt on my router (uptime around 6 months without a glitch)


Here you go.

Speedtest.net

VPN Off: https://imgur.com/a/lOZiq75

VPN On: https://imgur.com/a/AooSMtm

Fast.com

VPN Off: https://imgur.com/a/JkuVwlf

VPN On: https://imgur.com/a/TQP4dVw

My IP address didn't change because I didn't refresh page.

THOUGH I AM GETTING A MUCH BETTER SPEED ON LONDON SERVER THAN I HAVE BEEN FOR THE LAST FEW WEEKS. But then again, it's half 11.


Sounds like you solved the problem. VPN traffic isn't getting shaved. Time to upgrade router.

My advice would be to get pre-flashed dd-wrt router. You can do VPN for all house rather individual devices . It uses Open VPN protection, much better than VF...

 

And you could potentially watch for free IP TV share channels for £1 month, like ... UK famous bundle worth £60/month :Smiling:

 

Thank you for showing your logs and way to go