Problems with streaming live tv

[Shooto]

I thought I would run a trace route since it is now supposed to be fixed ().

Via Vodafone
tracert www.netflix.com
Tracing route to www.us-west-2.prodaa.netflix.com [35.166.68.183]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  VODAFONE [192.168.1.1]
  2    11 ms    11 ms    11 ms  host-212-158-250-39.dslgb.com [212.158.250.39]
  3    12 ms    11 ms    11 ms  63.130.104.202
  4     *       11 ms    11 ms  ae1.126.man.cw.net [195.89.96.113]
  5   146 ms   147 ms   147 ms  ae21-xcr1.ltw.cw.net [195.2.9.97]
  6   147 ms   146 ms   147 ms  ae5-xcr1.slo.cw.net [195.2.24.33]
  7     *        *       85 ms  ae2-xcr1.nyh.cw.net [195.2.28.169]
  8   146 ms   146 ms   146 ms  xe-7-0-1-xcr1.pal.cw.net [195.2.25.133]
  9   146 ms   147 ms   146 ms  52.95.216.76
 10   147 ms   148 ms   147 ms  54.240.243.112
 11   146 ms   146 ms   146 ms  54.240.243.117
 12     *        *        *     Request timed out.
 13   165 ms   164 ms   164 ms  52.93.128.28
 14     *      166 ms   168 ms  54.239.44.119
 15     *        *        *     Request timed out.
 16   167 ms   167 ms   175 ms  52.93.14.156
 17   164 ms   164 ms   164 ms  52.93.14.141
 18   169 ms   179 ms   168 ms  52.93.14.68
 19   166 ms   166 ms   166 ms  52.93.14.97
 20   166 ms   166 ms   166 ms  52.93.13.87
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Via VPN
tracert www.netflix.com
Tracing route to www.netflix.com [195.140.213.111]
over a maximum of 30 hops:

  1    23 ms     *       21 ms  10.8.8.1
  2    28 ms    20 ms     *     88.202.231.1.static.midphase.com [88.202.186.1]
  3    22 ms    21 ms     *     88.202.187.181.static.midphase.com [88.202.187.181]
  4    22 ms    21 ms     *     ae4.rt0.thn.bandwidth.co.uk [195.66.225.123]
  5    23 ms    26 ms     *     ae0.rt0-cr.ldn.as25369.net [5.226.136.29]
  6     *       24 ms    31 ms  ae0.rt1-cr.ldn.as25369.net [5.226.136.7]
  7    30 ms    35 ms    35 ms  ae0.30-cs0-cr.ldn.as25369.net [185.38.150.225]
  8    21 ms    22 ms    21 ms  111.213.140.195.dedicated.zare.com [195.140.213.111]

Trace complete.


Look's like its fixed .....if you are using a VPN and bypassing Vodafone & the 2G network CW.net.

Out of interest I decided to run a single connection speed test from speedtest.net. picture attached.

(One connected device - 1GB ethernet PC (Cat 6a) - wifi off DNS 8.8.8.8 / 8.8.4.4 )

My BT connection at work today  (numerous hard wired devices / wireless printers / phone's / tablets all on wifi at the time of the test). Going to the same test server Vodafone London. The connection is 79 down / 18 up.

I decided to try also then try a single and multi connection download test from a reputable company (Nvidia).  file size 550meg. pictures attached.


PS. I am currently on Vodafone top package available Gigafast 900mbps / 900mbps .

Shooto

[Mozambezi]

6.5 Mbps Down  and 98 Mbps up... Lol

[RIPTwitch]

---

@Shooto wrote:
-

Same here..

tracert www.netflix.com

Tracing route to www.us-west-2.prodaa.netflix.com [52.37.69.124]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  vodafone.broadband [192.168.1.1]
  2     9 ms     9 ms    13 ms  host-212-158-250-33.dslgb.com [212.158.250.33]
  3    10 ms    11 ms    10 ms  63.130.127.221
  4    11 ms    10 ms    11 ms  ae15-xcr1.slo.cw.net [195.2.2.217]
  5    78 ms    78 ms    78 ms  ae2-xcr1.nyh.cw.net [195.2.28.169]
  6   137 ms   138 ms   138 ms  xe-7-0-1-xcr1.pal.cw.net [195.2.25.133]
  7   138 ms   138 ms   137 ms  52.95.216.76
  8   139 ms   138 ms   147 ms  54.240.243.52
  9   140 ms   139 ms   140 ms  54.240.243.61
 10     *        *        *     Request timed out.
 11   161 ms   163 ms   161 ms  52.93.130.10
 12     *        *        *     Request timed out.
 13   159 ms   159 ms   160 ms  52.93.14.112
 14   158 ms   158 ms   158 ms  52.93.14.109
 15   160 ms   160 ms   169 ms  52.93.15.32
 16   160 ms   160 ms   160 ms  52.93.15.55
 17   157 ms   157 ms   157 ms  52.93.13.77
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

---

[Shooto]

@RIPTwitch

I can't see your issue. everything is working as expected

This issue is far from resolved. I have to send another batch of test results tomorrow (2nd so far).

I have to also take a picture of the connection speed my computer is connected at....I don't think they believe I am running these tests on a 1GB ethernet connection lol.

Another single connection speed test...yup all is well!!

[stevex]

Note that tracert to www.netflix.com isn't very useful because the streaming video doesn't come from there.

[Mozambezi]

I'm wondering if someone tried to run speed test over VPN?.... Well... Not sure if I want to put dd-wrt on my router (uptime around 6 months without a glitch)

[RIPTwitch]

---

@stevex wrote:

Note that tracert to www.netflix.com isn't very useful because the streaming video doesn't come from there.

---

Then please, tell me what URL I should be doing?

Fast.com is giving me an amazing speed of 5.1Mbps, better than a few days ago, 1.2Mbps, IT'S BEEN FIXED /s

[RIPTwitch]

---

@Mozambezi wrote:

I'm wondering if someone tried to run speed test over VPN?.... Well... Not sure if I want to put dd-wrt on my router (uptime around 6 months without a glitch)

---

Here you go.

Speedtest.net

VPN Off: https://imgur.com/a/lOZiq75

VPN On: https://imgur.com/a/AooSMtm

Fast.com

VPN Off: https://imgur.com/a/JkuVwlf

VPN On: https://imgur.com/a/TQP4dVw

My IP address didn't change because I didn't refresh page.

THOUGH I AM GETTING A MUCH BETTER SPEED ON LONDON SERVER THAN I HAVE BEEN FOR THE LAST FEW WEEKS. But then again, it's half 11.

[Mozambezi]

5.1 Mbps on Fibre VDSL... Sounds "a lot"

Try type in Google "speed test". It will give you HTML5 test right in front of you from Google itself

[RIPTwitch]

---

@Mozambezi wrote:

5.1 Mbps on Fibre VDSL... Sounds "a lot"

Try type in Google "speed test". It will give you HTML5 test right in front of you from Google itself

https://imgur.com/a/UgYXI6o

yeah..

---

[Mozambezi]

---

@RIPTwitch wrote:

---

@Mozambezi wrote:

I'm wondering if someone tried to run speed test over VPN?.... Well... Not sure if I want to put dd-wrt on my router (uptime around 6 months without a glitch)

---

Here you go.

Speedtest.net

VPN Off: https://imgur.com/a/lOZiq75

VPN On: https://imgur.com/a/AooSMtm

Fast.com

VPN Off: https://imgur.com/a/JkuVwlf

VPN On: https://imgur.com/a/TQP4dVw

My IP address didn't change because I didn't refresh page.

THOUGH I AM GETTING A MUCH BETTER SPEED ON LONDON SERVER THAN I HAVE BEEN FOR THE LAST FEW WEEKS. But then again, it's half 11.

---

Sounds like you solved the problem. VPN traffic isn't getting shaved. Time to upgrade router.

My advice would be to get pre-flashed dd-wrt router. You can do VPN for all house rather individual devices . It uses Open VPN protection, much better than VF...

And you could potentially watch for free IP TV share channels for £1 month, like ... UK famous bundle worth £60/month

Thank you for showing your logs and way to go

[Mozambezi]

Proof of throttling. 1.30 am

Initial 80Mbps..  Then 13 Mbps ))) from same server. Just different traffic

http://www.internethealthtest.org/?t=eyJ0aW1lX3J1biI6MTU1MDEwNzI1MTQ0MiwicmVzdWx0cyI6W3sic2l0ZUlkIjo...

[stevex]

@RIPTwitch I'm not sure of the precise mechanism Netflix uses. It was pointed out in another post though that if you checkout out this link (Firefox parses the list nicely other browsers don't by default AFAICS). That will give you a list of URLs that www.fast.com uses but the actual hosts and URLs vary each time you load the page. One of the hosts is for Birmingham and is called ipv4-c005-bhx001-vodafoneuk-isp.1.oca.nflxvideo.net where the c005 bit can change to anything between c003 and c006.

[Anonymous]

Yes the 3 vodafone Netflix "local" server clusters appear to be Birmingham bhx, Manchester man and Bracknell bbs - located closer/within the ISP's network so there is more efficient routing and less loads on internet interlinks for Netflix traffic. (Other providers do the same).

The routes to these servers (and other services, some speedtest, some download site) seem to be part of the issue.

The idea of these CDN (content delivery network) servers is in fact the opposite!

[Shooto]

I just did reverse IP lookup of the Birmingham address (supplier by stevex)

https://www.ip-tracker.org/locator/ip-lookup.php?ip=Ipv4-c171-mia003-ix.1.oca.nflxvideo.net

Domain:IP Address:

Ipv4-c171-mia003-ix.1.oca.nflxvideo.net

198.38.125.200

I am at work so cannot try the trace route to the ip address via a vodafone connection. 

[stevex]

The test that convinced me something odd was going on (which can't be put down to just routing issues) was a set of tests using those URLs. Each one has a 25MB file behind it which can be used for speed testing.

My "full speed friend" and I did a crude test using Firefox and its speed indication when you download a file. For most of those URLs I was consistently getting well under 500KBps (that's bytes) while my friend was getting 1.5MBps or more. Using tracert we get identical results (apart from the initial gateway) to those hosts.

Stories on the forum indicate that people are getting speed issues despite using the same gateway as my friend: so it isn't just the case that there is a fast/slow gateway.

I had a couple of theories.

One was that tracert wasn't telling the whole story and some hidden part of the route did differ between my friend and I.

The other was that (intentionally or otherwise) some mechanism exists that tells something along the route to give me a slower transfer rate than my friend.

[Shooto]

@stevex

I have run various download speed tests from the following website.

http://speedtest.tele2.net/

They offer small file sizes 100mb to 10gb both via http / ftp

I found in all cases (time of day didn't matter) the download speeds were mostly in kbps rather than mbps.

A 1gb test file was averaging 400-500kbps (which would have taken days to download)

These tests are all single file transfers which have been chronically slow not just from that website. I have tried Nvidia Adobe, Microsoft and AMD to name a few with exactly the same slow  single file transfer rate. The highest was Amd at 6mbps per sec.

I have run similar tests on my works BT connection and the single file downloads are at the expected speed of that connection speed.

I am currently paying vodafone for 900mbps service .

[Anonymous]

Other than having an friend on Voda to compare I have observed the same behaviour.

There is not even a long route to the Netflix Voda CDN (as intended by design!!!) so there can't be too many places for them to look.

Tracing route to ipv4-c003-bbs001-vodafoneuk-isp.1.oca.nflxvideo.net [90.255.251.234]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  router.asus.com [192.168.100.1]
  2    13 ms    13 ms    13 ms  host-212-158-250-32.dslgb.com [212.158.250.32]
  3    16 ms    16 ms    16 ms  63.130.127.221
  4    17 ms    16 ms    16 ms  90.255.251.234

Trace complete.

The other big give away for me is the fact the performance is poor 24/7. A lot of people in some other tech/internet forums immediately point at congestion, but coupled with the fact I can usually get theoritical max line speed to (my preferred) speedtest server 24/7 - which goes through the same first 3 hops as poor services leads me to conclude that this is not pure congestion.

@stevex have tech support engaged with you as per @Phill suggestion?

@shooto I also observe poor performance to other sites/routes - it is definitely not just IPTV streams. Hopefully it is the same issue and they can resolve it.

[Phil]

We're still looking into the throughput/streaming issues and have already contacted a number of Community users privately to help gather some information and stats on affected lines (Thanks to those that have shared the info).

We're pursuing a number of avenues and are speaking to Netflix, SamKnows and other 3^rd parties to try to pinpoint the source of the issues you're seeing. Unfortunately we may not be able to provide daily updates due to the nature of the problem and testing involved, but rest assured that this problem has the proper focus and is being treated as a priority.

[stevex]

@Shooto FYI on the 1GB file on that site I get speeds roughly 2Mbps my friend is around 6Mbps.