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04-01-2019 01:28 AM - edited 04-01-2019 01:44 AM
Here's the proof of throttling - Once I vpn out of the vodafone throttling wall twitch is working perfect at full video source.
PROOF of throttling - https://www.youtube.com/watch?v=MWqlPPGcv6Q
It looks like throttling is around between 3.8 - 4 - once I hit up onto the vpn you will notice i'm up at around 10 and playback is perfect
There's too many other customers on here reporting the exact same issue for it to be a problem our side - I've tested multiple routers etc to rule that out - I created this new thread because now we can see it really is a vodafone problem.
this is my speed
Can you give an estimation when this will be changed back?
23-02-2019 10:39 AM
Joe,
I have now sent two different speedtest results as requested by your tech team. Last was on the 14th of Feb. This was to be looked at by your level 3 support.
I am still waiting for a call back.
23-02-2019 11:10 AM
23-02-2019 01:20 PM
@Shooto wrote:F.A.O. Vodafone - Phil / Joe / Blair
I would like to know your thoughts on these results ?
"The wait is over. Now you can upload and download at the speed of light"
How can 1.07Mbps be faster than 53% of the GB?
23-02-2019 01:37 PM
I'm guessing that speedtest.net is averaging out your download AND upload speeds!
23-02-2019 03:14 PM
I have had as low as 0.87 so 1.07 was a marked improvement. Whatever vodafone are fixing its making a big difference so far.
23-02-2019 08:43 PM
Today I logged job with Tech2.
Single thread performance is slow. Now around 16Mbps.
Multithread download X6 simultaneously downloaded streams are 80% or 80Mbps of max speed.
Video and IP TV are using single thread download.
According Tech2. Single Thread throughput shouldn't fall below 75% of line speed. He said it is threshold to investigate fault.
VF Tech2 said what VF does not shape or cap traffic and exchange capacity in my area is excessive and sufficient for all users to get full speed.
Speed test they are using from Thinkbroadband.com
VPN uses multiple connections it is why IP TV streams without glitch.
23-02-2019 08:47 PM
BTW it took me 73 minutes to get through Customer Services.
Here is no direct Gigafast support number. Same helpdesk. Gigafast desk is in UK and guys had a specialist training. Actually I was surprised what Customer Services were reaaonably knowledgeable, script and faultfinding over the phone was top class.
However still no 4k Netflix.
23-02-2019 10:24 PM - edited 23-02-2019 10:26 PM
The higher speeds are very close to my sync speed.
23-02-2019 10:29 PM
Here we go. Line is fine. Did you raise the ticket? Single thread speed is low, unable to watch Netflix and IP TV? What was an outcome?
23-02-2019 11:49 PM