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Solution

100% Proof of throttling twitch iptv etc.

mrmarkyuk
10: Established
10: Established

Here's the proof of throttling - Once I vpn out of the vodafone throttling wall twitch is working perfect at full video source.

PROOF of  throttling  - https://www.youtube.com/watch?v=MWqlPPGcv6Q 

 

It looks like throttling is around between 3.8 - 4 - once I hit up onto the vpn you will notice i'm up at around 10 and playback is perfect

There's too many other customers on here reporting the exact same issue for it to be a problem our side - I've tested multiple routers etc to rule that out - I created this new thread because now we can see it really is a vodafone problem.

 

this is my speed 
7929135659.png

 

Can you give an estimation when this will be changed back?

 

804 REPLIES 804

Joe,

 

I have now sent two different speedtest results as requested by your tech team. Last was on the 14th of Feb. This was to be looked at by your level 3 support.

 

I am still waiting for a call back.

 

 

WHY IS THIS TAKING SO LONG TO RESOLVE?!?!?!?!?!

mbames
13: Advanced Member

@Shooto wrote:

F.A.O. Vodafone - Phil / Joe / Blair

I would like to know your thoughts on these results ?

 

"The wait is over. Now you can upload and download at the speed of light" :Laughing_Face:

 

bradford.png

 


How can 1.07Mbps be faster than 53% of the GB?  :Horror_Face:

Anonymous
Not applicable

I'm guessing that speedtest.net is averaging out your download AND upload speeds!

I have had as low as 0.87 so 1.07 was a marked improvement. Whatever vodafone are fixing its making a big difference so far. :Laughing_Face:

Today I logged job with Tech2.

 

Single thread performance is slow. Now around 16Mbps.

Multithread download  X6 simultaneously downloaded streams are 80% or 80Mbps of max speed.

Video and IP TV are using single thread download.

According Tech2. Single Thread throughput shouldn't fall below 75% of line speed. He said it is threshold to investigate fault.

VF Tech2 said what VF does not shape or cap traffic and exchange capacity in my area is excessive and sufficient for all users to get full speed.

 

Speed test they are using from Thinkbroadband.com

 

VPN uses multiple connections it is why IP TV streams without glitch.

 

BTW it took me 73 minutes to get through Customer Services. :Smiling:

 

Here is no direct Gigafast support number. Same helpdesk. Gigafast desk is in UK and guys had a specialist training. Actually I was surprised what Customer Services were reaaonably knowledgeable, script and faultfinding over the phone was top class.

 

However still no 4k Netflix.

speed.gif

The higher speeds are very close to my sync speed.

Here we go. Line is fine.  Did you raise the ticket? Single thread speed is low, unable to watch Netflix and IP TV? What was an outcome?

I just want to check --- can an employee from Vodafone answer me this question:

Do you know what Twitch . tv is?

 

^^ After speaking with their web chat and initial call-in customer services centre they have no idea.........