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Internet speed

100% Proof of throttling twitch iptv etc.

12: Established

@Shooto wrote:

F.A.O. Vodafone - Phil / Joe / Blair

I would like to know your thoughts on these results ?

 

"The wait is over. Now you can upload and download at the speed of light"

 

bradford.png

 


How can 1.07Mbps be faster than 53% of the GB?  

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15: Advanced member

I'm guessing that speedtest.net is averaging out your download AND upload speeds!

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6: Helper

I have had as low as 0.87 so 1.07 was a marked improvement. Whatever vodafone are fixing its making a big difference so far.

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Highlighted
4: Newbie

Today I logged job with Tech2.

 

Single thread performance is slow. Now around 16Mbps.

Multithread download  X6 simultaneously downloaded streams are 80% or 80Mbps of max speed.

Video and IP TV are using single thread download.

According Tech2. Single Thread throughput shouldn't fall below 75% of line speed. He said it is threshold to investigate fault.

VF Tech2 said what VF does not shape or cap traffic and exchange capacity in my area is excessive and sufficient for all users to get full speed.

 

Speed test they are using from Thinkbroadband.com

 

VPN uses multiple connections it is why IP TV streams without glitch.

 

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4: Newbie

BTW it took me 73 minutes to get through Customer Services.

 

Here is no direct Gigafast support number. Same helpdesk. Gigafast desk is in UK and guys had a specialist training. Actually I was surprised what Customer Services were reaaonably knowledgeable, script and faultfinding over the phone was top class.

 

However still no 4k Netflix.

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6: Helper

speed.gif

The higher speeds are very close to my sync speed.

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4: Newbie

Here we go. Line is fine.  Did you raise the ticket? Single thread speed is low, unable to watch Netflix and IP TV? What was an outcome?

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4: Newbie

I just want to check --- can an employee from Vodafone answer me this question:

Do you know what Twitch . tv is?

 

^^ After speaking with their web chat and initial call-in customer services centre they have no idea.........

 

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6: Helper
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6: Helper

@DANWATERS wrote:

I just want to check --- can an employee from Vodafone answer me this question:

Do you know what Twitch . tv is?

 

^^ After speaking with their web chat and initial call-in customer services centre they have no idea.........

 


I was actually speaking to somebody over the phone last week that works for VF, he's also dealing with the same problem as us... Must be kinda sucky knowing the ISP you're working for has crap BB

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12: Established

Where has Phil got to - about time for another update.....

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6: Helper

Indeed mbames..

 

He probably migrated to another provider like many others or is busy splitting his WiFi and running speed tests.

 

Talking about speedtests. I missed a call from the tech team(12 days since i sent them more speedtests) . They are asking me for even more speedtests.

 

Goddammit!!!!!!

 

To anyone at Vodafone...

The ISSUE is not my END. The slow SPEEDS have been reported by MANY OTHERS.  Whoever is looking into the ISSUES give us an UPDATE at least of the progress or just tell us straight that it can't be fixed!!!!!

 

 

 

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12: Established

Last time I spoke to someone in the DIrectors Office they told me I had to resent every screenshot I had ever sent before - I guess in true VF fashion they deleted them on arrival, as part of OperationDenial™.

He might be re-using one of the 2 "broken" routers I returned to ClownCentral last week....  

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4: Newbie

I'm collecting now Thinkbroadband.com tests.

 

They wanted me screenshots of stationary PC, connected via Gigabit LAN. On screen of PC it must say Windows 10 SAFE mode.

 

I wonder, do they know what Safe Mode doesn't support network or what new generation laptops don't have LAN socket?

 

I do my speed test direct from on router app. Here is no PC... Just router doing all job.

 

I will share all logs and password with VF no excuses for low single thread speeds.

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6: Helper

I think I will prepare some thinkbroadband tests then as well just incase.

 

The Safe Mode with networking tests were the last batch of test results I sent to Vodafone. I also had to take a picture of my connected PC network speed to show I was connected at 1 GB.

 

I have had my line speed adjusted for better or worse I will soon see after I run some tests later tonight. I will post some results (specifically single speed test) either later tonight or tomorrow.

 

 

 

 

 

 

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4: Newbie

Well, I dont want to jinx it but yesterday and today I've been watching 1080p/60 streams without buffering. Speed tests are much better with 60Mbps on non-London and 30Mbps on London - Vodafone Ookla test server

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4: Newbie

I feel awful.

 

At the moment 6pm MondayI can watch 4k and 8k from youtube live, no buffering. Initial speed burst 100Mbps, then 50Mbps

Netflix 1080p, but wouldn't give me to change for 4K... no such button found. What's a point to advertise  4K if I can't get it?

 

SIngle thread download between 10 and 40 Mbps, 6x connections giving me `100Mbps

 

Not sure what to think.

 

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12: Established

@Mozambezi wrote:

SIngle thread download between 10 and 40 Mbps, 6x connections giving me `100Mbps

 

Not sure what to think.

 


Welcome to VodafoneShonkyWorld

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6: Helper

Not a great start (single speed results)

 

thinbroadbandpeak.png

 

Not much better later on

10pm.png

 

Single speed download test file

nvidia.jpg

 

 

Multi Thread 3rd party app (same download)

nvidia.jpg

 

 

As you can see without the use of a third party application the download speed is far less from exactly the same source.

 

I also tried test files from  speedtest.tele2.net/ and https://www.thinkbroadband.com/download - ftp and http files were downloading in kb/s so no improvement whatsover either.

 

 I will run more tests tomorrow morning and send them off to vodafone and await their response.

 

 

 

 

 

 

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Administrator

We're still looking into this issue in order to get it fully resolved. We're in regular contact with a number of you, so thanks for your support in helping the teams troubleshoot the issue. 

We appreciate your continued patience and understanding and we'll post an update as soon as we have any more news.  

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