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04-01-2019 01:28 AM - edited 04-01-2019 01:44 AM
Here's the proof of throttling - Once I vpn out of the vodafone throttling wall twitch is working perfect at full video source.
PROOF of throttling - https://www.youtube.com/watch?v=MWqlPPGcv6Q
It looks like throttling is around between 3.8 - 4 - once I hit up onto the vpn you will notice i'm up at around 10 and playback is perfect
There's too many other customers on here reporting the exact same issue for it to be a problem our side - I've tested multiple routers etc to rule that out - I created this new thread because now we can see it really is a vodafone problem.
this is my speed
Can you give an estimation when this will be changed back?
27-02-2019 09:48 PM
@Shooto wrote:How are your single speed results from Thinkbroadband mozambezi?
I just did a quick test before supper and my single speed results are still a crock of sh*t!!
Fast.com tests are also a third of the speed that they were yesterday
I will run some more test later and send them through to tech 3 again see what they can adjust next to make things better .
Fast.com 21.43 6ms, 100/100 Mbps Up and Down. Thinkbroadband.com Single thread 90Mbps down, 100 up
https://www.thinkbroadband.com/_assets/speedtest/button/1551303894656764155.png
27-02-2019 10:06 PM
@Anonymous wrote:Hmm, I've just had my first call from the Customer Relations Team and the reference he texted me is in the format 1-XXXXXXXXXXXXX.
A not an unexpected disappointing call from an Indian call centre where they told me my connection was perfectly OK and above the minimum guarantee (admitting the only checks they did were on the sync speed - which they can see perfectly well without the VF router plugged in), despite me starting the conversation summising the issue as nothing to do with my sync/line speed or stability which is perfectly fine. He didn't seem to have heard of this forum, then went on to say that it was blocked on his system.
First two times I've got an Idea over script and two fake references, fault wasn't logged. On third time I figured out exit tree and got over to UK Helpdesk. Well (I'm happyh now) It was pleasant expirience.
It took me 1h 23min over the phone (Sounded like UK Help desk)
It was second time me talking to tech2. First time I had VDSL2 fault (what was resolved with Head Office support) and now Gigafast (I hope resolved for good now)
I had SMS confirmation for reported fault.:
27-02-2019 10:22 PM
I did all this for them myself over 2 weeks ago... Not heard anything since 12th Feb - still getting around 3mbps on fast.com and hasnt improved 1 iota since mid November
Jimbo
27-02-2019 10:34 PM
I've had an email from someone at The Register, it's being passed to a reporter, so fingers crossed we'll get some press on this and force Vodafone to do something.
27-02-2019 10:39 PM
Awesome, was on my list to do when not doing tests and emailing screenshots etc etc!
27-02-2019 10:39 PM
This is what I had to deal with today, on a line that syncs around 65 mbps.
27-02-2019 11:17 PM
thanks for the test results.
early test
Test result now
A massive difference in single speed results from earlier, but still way below what I would expect from a 900mbps service not just the single thread but download/upload as well.
Nvidia test (single thread) - 7mbps average.
However an Iso from Microsoft Office 2016 - 60mbps average
Another Microsoft server (Windows 10 ISO) - back to poor download speeds (first time the download timed out)
Microsoft (Office 2019 iso) same microsoft source server as office 2016 result above but much slower speeds
AMD - ryzen drivers - 65mbps average speed
So after these batches of tests - single thread downloads are still an issue from various different sources, but others sources are around what I would expect.
I decided to run one last test (multi thread) this time - I ran the same download twice same result. I am not sure what to make of the result - single thread only averaged 7.7mbps
I will send through all these results to tech 3 tommorow see what they ask me to do next.
If anyone wants me to run further download tests from other sources I am more than happy to post the results
28-02-2019 04:35 AM
@sijones2010 Hi ther, we'd love to look in to this for you, I've sent you a private message on how to get in touch. The more examples we can get for this, the quicker we can get this resolved. Joe
28-02-2019 08:42 AM
I was told over 2 weeks ago by a tech 2 guy that they had plenty of evidence and examples to go off already to get this resolved Joe??
Jimbo
28-02-2019 09:12 AM
Jimbo, standard reply to make it look like they are interested.
Am sure I'll get the same as everyone else, your sync speed is fine there is nothing wrong.