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Internet speed

100% Proof of throttling twitch iptv etc.

6: Helper
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4: Newbie

Exchange router line card. Expanding Exchange Switch to accept in/out connections.

 

Card itself might be not fully compatible with switch hardware.

 

As example. Exchange switch line capacity 10GB/s. It uses let's say only 6GB/s. Provider plugs new expansion line card and connecting more WAN users, as example to top up to 8 GB/s. 

 

Exchange switch usually doesn't belong to broadband provider (belongs to data centre or Tier 1 provider) , line card does belong to Tier 3 (in our case VF)

 

However card or switch don't talk well on firmware level, their processors getting overloaded prematurely. End user has higher ping and low throughput speed as result.

 

If you want totget o mo technical then Google "Backplane" on network switch. This thing when line card overloaded by traffic starting offloading between users of Line Card. It means here is plenty of capacity on exchange but 128 or 64 users on this ##~## line (card) will suffer.

 

I feel VF started upgrade program on Exchanges and didn't check in timely way how it works . Now VF playing catch up

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8: Helper

Speculating on the problem is pointless.

All they needed to do was brief the support staff on the problem and what checks to do to prove it.

Log a ticket and add it to a "main ticket"

Explain it's a known fault and they are working to resolve it, give estimated timeframe of fix.

If it's not within a few days, offer goodwil to cover the degraded service and explain customer will get updates as the fix comes to rollout for them.

They then know mostly how many customers are affected and where, keep customers informed, and keep them happy.

As it stands, we only have Phil saying yeah we know a fault, few weeks to fix but without explaination why it's taken so long, and without actually committing to a fix.

So they have ##~## off lots of customers, I don't doubt they have lost a number of customers because of it and it all could have been avoided.

 

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4: Newbie

I believe here might be no fix. VF spent a lot of money on upgrade and used wrong components. Lol.

 

My personal example. I have Linksys commercial grade router (because VF router is that bad). And Linksys shipped this router with buggy firmware for network chip.  Here were lots of attempts from Linksys and chip manufacturer to rewrite code..  and they couldn't in a year time. Client started abandoning this flagship model. Linksys then removed this chip from PCB and replaced with not so cool one (but working).  Since then this router is one of thethe b 

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3: Seeker

Oh my days, only came over to Voda start if the year & was faultless.

 

Last 2 weeks have been horrendous being unable to steam anything of an evening.

 

During the day everything peachy.  Soon as we get near peak time (7pm onwards) then no point.

 

netflix, Amazon prime, iptv, Kodi, YouTube all useless.

 

4K Netflix plan and get 6.5Mbps

 

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8: Helper

The story has also been ran on

https://www.ispreview.co.uk/index.php/2019/03/isp-vodafone-uk-responds-to-gripes-over-slow-video-str...

Think I've given them some good amount of pressure now, everyone affected should be asking for compensation as they can't deny it as they've made a public statement.

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4: Newbie

@sijones2010 wrote:

The story has also been ran on

https://www.ispreview.co.uk/index.php/2019/03/isp-vodafone-uk-responds-to-gripes-over-slow-video-str...

Think I've given them some good amount of pressure now, everyone affected should be asking for compensation as they can't deny it as they've made a public statement.


Then anybody proving beyond much doubt that they have a problem by sending many weeks worth of speed test results to Vodafone towers should be allowed to leave their contract and move to another provider without quibble or penalty, especially as they have essentially admitted that there is a problem, even if they are insisting that it only affects a small amount of customers - being a "minority" Isn't any comfort for those who pretty much have a u/s service because they stream.

No "if's" or "buts"

 

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6: Helper

@grimreaper wrote:

@sijones2010 wrote:

The story has also been ran on

https://www.ispreview.co.uk/index.php/2019/03/isp-vodafone-uk-responds-to-gripes-over-slow-video-str...

Think I've given them some good amount of pressure now, everyone affected should be asking for compensation as they can't deny it as they've made a public statement.


Then anybody proving beyond much doubt that they have a problem by sending many weeks worth of speed test results to Vodafone towers should be allowed to leave their contract and move to another provider without quibble or penalty, especially as they have essentially admitted that there is a problem, even if they are insisting that it only affects a small amount of customers - being a "minority" Isn't any comfort for those who pretty much have a u/s service because they stream.

No "if's" or "buts"

 


"that it only affects a small amount of customers"

Haha, small..

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4: Newbie

After reading the links above for the first time - I Told Vodafone on the phone on Thursday 28th of Febuary 2019 I suspected my issue was a network line card somewhere on their network..........

I told them I had exactly the same issue on virgin media cable / fibre 4 years ago and they suspected a faulty network linecard on their network. VM's tech team got me to send them about 10 traceroute tests for different servers and they had the problem fixed within a week from then.

 

By-the-by another VM customer about 1 mile from me had the exact same issue as me (on their comunity forum).

The same day my speed went back to normal after their fix. So did he's :-)

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4: Newbie

Post yout fault code and story here

https://forum.vodafone.co.uk/t5/Internet-speed/Slow-Throughput-Speed-Repairs-Tracker/td-p/2626023

 

we will see  how many of us and what is follow up. easier to track. now it is somehow feel childish.

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14: Advanced member

i would sooner post when will my internet work ,why am i not getting what i am paying for , what is a update phil ,

when can i start to watch netflix again . if fact i would like to know what status or job title does phil hold 

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4: Newbie

Are Vodafone even aware that this Forum still exists? Surely its one of the most popular places to be at the momement as we are already on "Page 21".

 

Hello, Can anyone hear us? ? ?

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Highlighted
12: Established

Phil’s latest update (iirc) was that they were testing something in the lab and would start rolling it out shortly (no definition of shortly).

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14: Advanced member

i think the most view issue thread on vodafone over 9200 views, is the faulty router one, most vodafone customer don't realise that they even have a fault ,that why they have lower sync speed and slower internet 

https://forum.vodafone.co.uk/t5/Other-broadband-queries/High-FEC-Corrections-and-CRC-errors-on-upstr...

 

think the total most view thread  is HOW TO: Use a third party router on Vodafone VDSL is over 52,000 and yet vodafone tv adverts say there router is good , 

 

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15: Advanced member

I don't think Vodafone UK has a current Broadband advert due to issues OFCOM preffering that ISPs stick to something approaching reality!  The fact that VF feel unable to sign up to the latest "voluntary" code of contract is a demonstration of the problem that VF have!

 

If you get to speak to an OpenReach engineer (one of the good ones), they are quite blase regards FEC corrections (the error correction is doing what it's designed to do).  It's only when it's still combined with high levels of CRC errors that they are interested in doing an indepth investigation.

 

Okay, so a few on here know I tried to create a Heat map regards where slow downs in the network are happening.  Well, for the record, I have my map of locations to test, but the heat map doesn't work.  It wasn't a complete failure though, as it shows that the slow points on the network are not fixed, they seem to change from day to day.  It does seem that for those of us affected, connections to none UK sites are ALWAYS affected, but UK internal issues seem "mobile".  Hopefully this doesn't mean there is more than a single issue at play!

 

There you go, trying to real on this just gets me to seeing potentially more problems, and less fixes!

 

https://www.youtube.com/user/VODAFONEUK/videos?sort=dd&view=0&flow=grid

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8: Helper

To be fair to VF they have said a fix is coming and will roll out over the next "few" weeks.

Personally, I don't believe them, i'd expect a firm plan by now with the date the rollout will start and expected completion.

And for Phil to finish his message saying customer experience is key is laughable, currently (out of hours) I have no way of reporting any faults if my broadband goes down as the "broadband" number that is on the website goes to a team that is closed out of normal hours and cuts you off before you hear the out of hours number to call, a number that starts with 0845 meaning it's going to cost you a bit to call.

If customer experience is key then may I suggest that someone at VF call your own numbers and listen to the IVR and try different ways, it's truly awful that most of the time you end up at a mobile team even though you've selected options that should take you to the broadband team.

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4: Newbie

VF Tech2 support is aware of this thread.

 

So far here only 3 faults in Fault Tracker with appropriate FLT fault reference

 

Rest of you looks like trolling forum without providing details of your fault and VF outcome. No your details don't help

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4: Newbie

@sijones2010 wrote:

To be fair to VF they have said a fix is coming and will roll out over the next "few" weeks.

Personally, I don't believe them, i'd expect a firm plan by now with the date the rollout will start and expected completion.

And for Phil to finish his message saying customer experience is key is laughable, currently (out of hours) I have no way of reporting any faults if my broadband goes down as the "broadband" number that is on the website goes to a team that is closed out of normal hours and cuts you off before you hear the out of hours number to call, a number that starts with 0845 meaning it's going to cost you a bit to call.

If customer experience is key then may I suggest that someone at VF call your own numbers and listen to the IVR and try different ways, it's truly awful that most of the time you end up at a mobile team even though you've selected options that should take you to the broadband team.


I'm testing "fix" since Friday before it will roll out

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8: Helper

@Mozambezi wrote:

VF Tech2 support is aware of this thread.

 

So far here only 3 faults in Fault Tracker with appropriate FLT fault reference

 

Rest of you looks like trolling forum without providing details of your fault and VF outcome. No your details don't help


Give it a rest, people don't need to follow your instructions, no one needs to prove themselves to you. Fact is people are here because they are suffering a problem and they are sure they have one but VF are using the tactic of the sync is fine so it's not them.

VF are not allowing faults to be raised, I have phoned several times, but have not been able to get a fault reference but they tell me it's been raised to 3rd line, they have also said a complaint has been raised but so far no one has called me back and the ref they gave is the manager made up one.

To me it feels like you're the troll, saying nothing then suddenly they've given you a fix, didn't think to tell anyone? 

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4: Newbie

If you would read this topic I already said here was a fix on my line.

 

However blaming VF and not supporting with proof calls libel. You don't have to put your fault reference. But then don't complain from behind bushes what it isn't resolved

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