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Solution

100% Proof of throttling twitch iptv etc.

mrmarkyuk
10: Established
10: Established

Here's the proof of throttling - Once I vpn out of the vodafone throttling wall twitch is working perfect at full video source.

PROOF of  throttling  - https://www.youtube.com/watch?v=MWqlPPGcv6Q 

 

It looks like throttling is around between 3.8 - 4 - once I hit up onto the vpn you will notice i'm up at around 10 and playback is perfect

There's too many other customers on here reporting the exact same issue for it to be a problem our side - I've tested multiple routers etc to rule that out - I created this new thread because now we can see it really is a vodafone problem.

 

this is my speed 
7929135659.png

 

Can you give an estimation when this will be changed back?

 

804 REPLIES 804

Phil
Community Manager (Retired)
Community Manager (Retired)

We're seeing a lot of positive user performance results from the 2 nodes that have been upgraded so far. The next one is planned for later this evening.  There are further one's planned for Thursday and Sunday night, with the final one being on the night of 19 March. 

It definitely looks like the upgrades are resolving the issue, so thanks for your patience whilst we looked into it!

Could you give any info on the location of these nodes, for people who haven't gotten a FLT number it could set them at a bit of ease as to when to check if their issue is resolved.

gipjon
16: Advanced member
16: Advanced member

Fix is not100% working  it has issues

dont get me wrong its loads better

because i had a issue yesterday with speed drop between 5pm til 6pm i ran the tests again and the issue to day is worse than yesterday at about the same time 

date 12/3/2019

 time                                                                4pm   5pm 5:30 5:40 5:45  5:55 6pm 6.25 6:30 6.40 6:45 6:50 7 7:10                                                                                   

http://fast.com                                                    31   7.3    12    31   3.7  31mb  30  5.5   31     0      0     31  16  31

http://labs2.thinkbroadband.com/speedtest/  31   8       10    30    0   31mb   31  13   31     2.7  2.3   31  24  31

 http://www.supportal-test.co.uk/                     31   4        9     31    3    31mb  31  2.7   31     0       2   31  22   31

The same thing happen yesterday the speed dropped from 31mb to only a couple of mb for about 5 minutes and then goes straight back to 31 

-------------------------------------------------------------------------------------------------------------------------------

With ref to node fix on sunday overnight 10/03/2019/11/03/2019

FULL SPEED THIS MORNING FOR ME ON BOTH SINGLE AND MULTI DOWLOAD SPEED TEST

main exchange is derby    80/20 connectsion       sync 31mb down  7.6 up                           single / multi

 time                                                                           10am       3pm        4:45        6 pm      7pm       8pm        9pm                                                                                                                         

http://fast.com                                                          31             31            6           29          31           30           31

http://labs2.thinkbroadband.com/speedtest/       31/31      31/31      8/16    31/31     29/31     29/31    29/31

http://www.supportal-test.co.uk/                            31/         31/            4/         31/        31            30           30

 

4:50 till 5pm drop in speed across all tests . single speed at only half speed or less 

5pm back to full speed across all tests 

5:10 onward keeps bouncing from full speed to about half or less in step of about 5min 

6:15 onward back to full speed 

So the fault was single thread but your issue is full speed whether single or multi, the same as it was earlier in the post. 


@JimboAccy wrote:

Just listened to a voicemail left this morning from the Tech 2 team and my single thread speed issue should be resolved on the 12th March (West Devon) - will be nice to not have to use a VPN for the remaining 8 days of my contract like any normal person but will still be submitting a complaint upon exit.  Cant believe how long its taken a company the size of Vodafone to resolve this problem and without compensation either.

Jimbo


Suppose theres still 4 hours left of the '12th'  :Thumbs_Down::Hmm_Face:

Capture.PNG

 

Well after a brief blip where fast.com was showing 43Mbps, i'm back in Vodafone's natural habitat of 4Mbps

Not much of a fix.


@Phil wrote:

We're seeing a lot of positive user performance results from the 2 nodes that have been upgraded so far. The next one is planned for later this evening.  There are further one's planned for Thursday and Sunday night, with the final one being on the night of 19 March. 

It definitely looks like the upgrades are resolving the issue, so thanks for your patience whilst we looked into it!


We're asking for the nodes, come on... Can't you just give us what we're asking for..?

How difficult can that be for you?

 

Clipboard02.jpg

 

Everything still working better than fine my end. Sorry chaps I must be stealing all your bandwidth.

 

I echo the thoughts of others who have suffered long enough with these issues just post what nodes are being looked at next and the near future Phil !!!!

ive just had my broadband moved to vodaphone fibre

i am getting buffering issues using iptv

never had this problem with standard broadband on sky or fibre with bt

Tracing route to www.us-west-2.prodaa.netflix.com [34.209.100.67]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms vodafone.broadband [192.168.1.1]
2 8 ms 8 ms 8 ms host-212-158-250-34.dslgb.com [212.158.250.34]
3 13 ms 9 ms 10 ms 63.130.104.198
4 9 ms 12 ms 9 ms ae11-100-xcr1.hex.cw.net [195.89.96.1]
5 138 ms 139 ms 138 ms ae0-xcr1.lsh.cw.net [195.2.24.110]
6 79 ms 77 ms 77 ms ae7-xcr1.nyh.cw.net [195.2.27.161]
7 137 ms 148 ms 137 ms xe-7-0-1-xcr1.pal.cw.net [195.2.25.133]
8 137 ms 137 ms 138 ms 52.95.216.76
9 142 ms 139 ms 142 ms 54.240.243.112
10 138 ms 138 ms 138 ms 54.240.243.119
11 * * * Request timed out.
12 158 ms 159 ms 159 ms 52.93.128.22
13 159 ms 158 ms 158 ms 54.239.44.1
14 * * * Request timed out.
15 180 ms 188 ms 175 ms 52.93.15.2
16 156 ms 157 ms 170 ms 52.93.14.255
17 158 ms 183 ms 157 ms 52.93.15.34
18 159 ms 161 ms 159 ms 52.93.15.57
19 156 ms 157 ms 156 ms 54.239.48.197
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

vodaphone.jpg

gipjon
16: Advanced member
16: Advanced member

that trace route look like to me is the single speed issue that is going to be fix soon 

there is a fix planned for overnight tonight and then one planned for Thursday and Sunday night, with the final one being on the night of 19 March.