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100% Proof of throttling twitch iptv etc.

mrmarkyuk
10: Established
10: Established

Here's the proof of throttling - Once I vpn out of the vodafone throttling wall twitch is working perfect at full video source.

PROOF of  throttling  - https://www.youtube.com/watch?v=MWqlPPGcv6Q 

 

It looks like throttling is around between 3.8 - 4 - once I hit up onto the vpn you will notice i'm up at around 10 and playback is perfect

There's too many other customers on here reporting the exact same issue for it to be a problem our side - I've tested multiple routers etc to rule that out - I created this new thread because now we can see it really is a vodafone problem.

 

this is my speed 
7929135659.png

 

Can you give an estimation when this will be changed back?

 

804 REPLIES 804


@RIPTwitch wrote:

@Loz wrote:

Hi everyone,
For those of you on this thread that have been experiencing slower broadband speeds, I understand compensation has been mentioned by a few of you.
If you'd like to discuss your individual queries further, please pop a message over to our Live Chat team. They'll be able to take a closer look into the experience you've had and discuss the most suitable resolutions for you.


You're a very funny person.

I've tried about 90 times over the last few weeks, yet all I ever seem to get is "Sorry, all our agents are busy helping other customers right now. Please visit our support pages for immediate help or try again later" at all different times of the day.

I would call up, but I don't actually want to speak with the useless people over the phone, since it's like speaking to a brick wall. :Sad_face:


Just like above I have never been able to connect to an agent on this vodafone chat thing.

I'm not sure if this a coincidence or not, I've only ever tried with chrome browser and it still wouldn't connect to an agent this morning. So I thought I would give Firefox browser a go and it connected to an agent straight away.

Maybe that's a coincidence or maybe Just Luck.

Anyway, after a long drawn out process (as you can imagine) of explaining and sending him the Link to

Loz's announcement above, and asking him to read it back to me, agent Asif told me he has credited my account with 2 x full months compensation plus the £6.95 for the delivery of the new router.

 

Anyway, hopefully this true and they do actually credit my account and everyone else's that eventually get through and get them to understand after a very hard slog of trying to explain over and over.

 

I have not received a copy of the transcript yet. I assume it's by email?. I didn't get chance to copy and paste it before the script disappeared. If there's a next time on that chat, I shall copy and paste it near the end when he asks if there is anything else they can help you with.

If I ever do get an email or text of this transcript, I shall paste it in here.

 

P.S. Pasting this link into the chat to Loz's announement and asking him to read it back to me seemed to help trigger a sudden change, from let me help you fix it! to then, I shall refund you mode:

 

https://forum.vodafone.co.uk/t5/Internet-speed/100-Proof-of-throttling-twitch-iptv-etc/m-p/2628733#M...

 

 


I have not received a copy of the transcript yet. I assume it's by email?. I didn't get chance to copy and paste it before the script disappeared. If there's a next time on that chat, I shall copy and paste it near the end when he asks if there is anything else they can help you with.

If I ever do get an email or text of this transcript, I shall paste it in here.

 


You have to click a button during the chat to enable the sending of the script at the end, so if you didn't click anything you won't get a copy now.


@sijones2010 wrote:

You have to click a button during the chat to enable the sending of the script at the end, so if you didn't click anything you won't get a copy now.


Thanks for that info. If there's a next time, i'll try clicking the little email symbol and or other 2 little buttons at the bottom of the chat window :Smiley_face_with_shades:

When I had email script sent to me they deleted some things.....


@Ianl49 wrote:

When I had email script sent to me they deleted some things.....


Thanks for that info too @lanl49

 

So, if theres a next time on that chat thing, I shall copy and past the actual text before he gets chance to close it as well. :Smiley_face_with_shades:

£50 or £75 compensation for the issue of throttling 

  

Considering the fact that The Register newspaper website is waiting to update this article

https://www.theregister.co.uk/2019/03/01/vodafone_video_streaming_slowness_line_cards/

and are probably monitoring this forum thread to do a follow-up story. I would just like to say well done to the media team and to loz for giving bad advice to customers 

I think what clearly should have happened is the media team should have PM`d everyone that was affected and made them a suitable resolution or gave them an email address to contact a Vodafone representative capable of making a suitable resolution to each person, but because the media team are giving out bad advice and live chat is/was? saying no. Customers can only do 1 thing and take this further 

Can a Vodafone representative please contact us all in this thread and the other thread about throttling Netflix and compensate every one please, Otherwise every single Vodafone customer will/can go on live chat and simply say I had slow speed and I want compensation.  I really don't understand what the media team was thinking with this bad advice as it will cost Vodafone a fortune

 

so after seeking Advise the results are  

 

Vodafone has made a payment to a customer above of around 2 months bill for the issue of slow speed or half a service for 4 months depending on how you look at it 2x £25 = £50 or 4 x half the service = 4x £12.50 = £50

it means in English that Vodafone has set a precedent of around £50 to be paid into everyone`s account that has had this issue of throttling due to the faulty line card and nodes.

Also if you can show you have got Netflix or amazon prime, because of this throttling issue, you have not been fully able to watch Netflix or prime then you should be able to claim 4x £7.99. So in total you should be paying £50 to each customer, or for customers that lost out and still had to pay Netflix or Prime then Vodafone should be paying you all £75 each.  

 

For advice, or to complain about internet services, please contact Ofcom via one of these numbers:

0300 123 3333  or  020 7981 3040

Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way.
Calls from landlines are typically charged up to 9p per minute; calls from mobiles typically cost between 3p and 55p per minute.

 

 

 

After only 6 months, back with BT... 

 

 

 

You can see from the timestamp on the Vodafone test, this issue has been going on for some time. 

So because I reported the fault on the 6th Feb, I can ONLY claim compensation from 6th Feb till 15th March, EVEN though it's been months dealing with this crap..

Can a forums mod/admin whoever, PLEASE message me and help me?

gipjon
16: Advanced member
16: Advanced member

who told you that riptwitch 

 

The issue started around the 10th of November 2018 so everyone should get compensated from that date don't see what difference it make what date you got fed up of waiting for the issue to be fix before you rang Vodafone up to say what's going on, or why am I still having this issue , or I have waited very patiently but it's still not been fixed. not everyone likes to complain straight away. That's why its wrong for Vodafone not to contact its customers on this thread. This is also why I wrote this post below on the last page after loz said just go on live chat and ask, so I did and all I got was someone who was very rude and said to be frank the answer is no 

---------------------------------------------------------------------------------------------------------------------------------------

Moderator ‎22-03-2019 07:18 PM

Hi everyone, 
For those of you on this thread that have been experiencing slower broadband speeds, I understand compensation has been mentioned by a few of you. 
If you'd like to discuss your individual queries further, please pop a message over to our Live Chat team. They'll be able to take a closer look into the experience you've had and discuss the most suitable resolutions for you.

--------------------------------------------------------------------------------------------------------------------------

Vodafone: Thanks for choosing to chat with us. An agent will be with you shortly
Vodafone: All our agents are currently assisting other customers. The next available agent will be with you shortly. Thank you for your patience.
Vodafone: How may I assist you?


ME: i been reading a message that was left for a few of us on the Vodafone forum
ME: For those of you on this thread that have been experiencing slower broadband speeds, I understand compensation has been mentioned by a few of you. If you'd like to discuss your individual queries further, please pop a message over to our Live Chat team. They'll be able to take a closer look into the experience you've had and discuss the most suitable resolutions for you. 

 

Vodafone: I am sorry it's not going to happen like this to be very frank. I am also have a customer for someone else. I am sorry for the incorrect information if someone have given you.

 

ME: if the answer is no then you need to pass this chat over to a manager who can then look into this and contact the media team to see why they are telling me and other customers to come on live chat and ask for a suitable resolutions


Vodafone: I have discussed the case with manager and he informed me that this is not possible over the chat
Vodafone: I understand the level of frustration, If I would have been in your place, I would have been felt same. As I am also a customer for someone else. 
Vodafone: But, This option is not available

-------------------------------------------------------------------------------------------------------------------------------

£50 or £75 compensation for the issue of throttling 

  

Considering the fact that The Register newspaper website is waiting to update this article

https://www.theregister.co.uk/2019/03/01/vodafone_video_streaming_slowness_line_cards/

and are probably monitoring this forum thread to do a follow-up story. I would just like to say well done to the media team and to loz for giving bad advice to customers 

I think what clearly should have happened is the media team should have PM`d everyone that was affected and made them a suitable resolution or gave them an email address to contact a Vodafone representative capable of making a suitable resolution to each person, but because the media team are giving out bad advice and live chat is/was? saying no. Customers can only do 1 thing and take this further 

Can a Vodafone representative please contact us all in this thread and the other thread about throttling Netflix and compensate every one please, Otherwise every single Vodafone customer will/can go on live chat and simply say I had slow speed and I want compensation.  I really don't understand what the media team was thinking with this bad advice as it will cost Vodafone a fortune

 

so after seeking Advise the results are  

 

Vodafone has made a payment to a customer above of around 2 months bill for the issue of slow speed or half a service for 4 months depending on how you look at it 2x £25 = £50 or 4 x half the service = 4x £12.50 = £50

it means in English that Vodafone has set a precedent of around £50 to be paid into everyone`s account that has had this issue of throttling due to the faulty line card and nodes.

Also if you can show you have got Netflix or amazon prime, because of this throttling issue, you have not been fully able to watch Netflix or prime then you should be able to claim 4x £7.99. So in total you should be paying £50 to each customer, or for customers that lost out and still had to pay Netflix or Prime then Vodafone should be paying you all £75 each.  

 

For advice, or to complain about internet services, please contact Ofcom via one of these numbers:

0300 123 3333  or  020 7981 3040

Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and discount schemes in the same way.
Calls from landlines are typically charged up to 9p per minute; calls from mobiles typically cost between 3p and 55p per minute.