100% Proof of throttling twitch iptv etc.

[mrmarkyuk]

Here's the proof of throttling - Once I vpn out of the vodafone throttling wall twitch is working perfect at full video source.

PROOF of  throttling  - https://www.youtube.com/watch?v=MWqlPPGcv6Q 

It looks like throttling is around between 3.8 - 4 - once I hit up onto the vpn you will notice i'm up at around 10 and playback is perfect

There's too many other customers on here reporting the exact same issue for it to be a problem our side - I've tested multiple routers etc to rule that out - I created this new thread because now we can see it really is a vodafone problem.

this is my speed 

Can you give an estimation when this will be changed back?

[tialynn]

30Mbps fast.net .com. 1080p twitch tv no buffering. 4K Netflix available.

quick test on Wi-Fi Netgear orbi

Improvement for me overnight

East Devon Exmouth Exchange

[JimboAccy]

Just listened to a voicemail left this morning from the Tech 2 team and my single thread speed issue should be resolved on the 12th March (West Devon) - will be nice to not have to use a VPN for the remaining 8 days of my contract like any normal person but will still be submitting a complaint upon exit.  Cant believe how long its taken a company the size of Vodafone to resolve this problem and without compensation either.

Jimbo

[Mozambezi]

What's a point to left VF if things resolved and it is at least £150 a year cheaper?

[ElwoodP]

---

@Mozambezi wrote:

What's a point to left VF if things resolved and it is at least £150 a year cheaper?

---

Presumably because people don't want to go through the same painful, laborious experience of dealing with VF support next time there is an issue. This spcific issue might have been resolved (for some) but VF support remains abysmal. 

[Hitchen91]

My issues seem to be sorted  70mb on all devices. Hopefully it stays this way as I'm nearly out of my 30 days 👀🤞

[sijones2010]

---

@Mozambezi wrote:

What's a point to left VF if things resolved and it is at least £150 a year cheaper?

---

Because if there is another problem you won't get taken seriously that there is a fault, denial, and as shown can take months for a fix.

For me, it's £9 per month more to go to a provider who will provide UK support and takes it's customer service seriously.

Money isn't everything, they are cheap but at the cost of support and customer care, it's not worth it.

[Mozambezi]

Well. Sounds like "I'm leaving working broadband because I don't want other people suffer." Even if everything fine mine end.

Bit communist ideology. Sell house and donate money to charity what doesn't care 

[sijones2010]

---

@Mozambezi wrote:

Well. Sounds like "I'm leaving working broadband because I don't want other people suffer." Even if everything fine mine end.

Bit communist ideology. Sell house and donate money to charity what doesn't care 

---

There's plenty of choice of providers, you don't stay for price if the service is poor (unless you can't afford more), that is what has happened. Very poor service and denial of faults, personally would have stayed if they had said known fault and fix within "x" weeks.

Just because it's "fixed" now doesn't mean something else will affect it in the future, like congestion, i've not known a company for a good number of years to not have enough backhaul for their customers, let alone a company that owns a lot of fibre infrastructure across the UK.

I can afford to pay more for a consistent stable connection, therefore i'll pay the company that does that.

I also pay for business broadband but unable to log faults outside of business hours, they don't give a better SLA for business therefore I may as well go to someone that does.

[mbames]

Still rubbish up the coast in Dorset 😞

[BigBEn]

No better down the coast either (Hampshire/Sussex border)