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I use VPN. It cures most of problems and generally must have novadays.
On 200 Mbps line here is a speed drop during peak hours. It is not throttling but network capacity isn't sufficient.
I'm getting 200Mbps from West Europe .
Customer services is another story. But Technical and customer support when you can get through India to UK is good and resolved all issues so far. I renewed contract. I feel VF offering value for money and is ahead of competition
@Winky666 - Sorry to hear you've switched internet providers, if you're ever considering returning, I'm sure we could get to the bottom of why your speeds were dipping.
If you contact our Social Media team here @Mozambezi they'll be able to pass security with you and then run a few tests on your broadband line try and improve the speeds you're getting!