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Solution

100% Proof of throttling twitch iptv etc.

mrmarkyuk
10: Established
10: Established

Here's the proof of throttling - Once I vpn out of the vodafone throttling wall twitch is working perfect at full video source.

PROOF of  throttling  - https://www.youtube.com/watch?v=MWqlPPGcv6Q 

 

It looks like throttling is around between 3.8 - 4 - once I hit up onto the vpn you will notice i'm up at around 10 and playback is perfect

There's too many other customers on here reporting the exact same issue for it to be a problem our side - I've tested multiple routers etc to rule that out - I created this new thread because now we can see it really is a vodafone problem.

 

this is my speed 
7929135659.png

 

Can you give an estimation when this will be changed back?

 

804 REPLIES 804

P.S. I Forgot to add Twitch TV is buffering for me on 1080p60 also....................

gipjon
16: Advanced member
16: Advanced member

AFTER I SAID THE FIX IS NOT 100% THE UPDATE IS

Thursday about 11.am speed came back to 31/31 and has stayed at full speed on single & multi ,THERE IS A BUT

 

Thursday started getting high fec corrections. Not had any fec this year . Even vodafone tech 2 & 3 don't know why this has started today and Vodafone confirm i have not had this problem before in 2019

 

Issue of slow speed tuesday afternoon onward and all day wednesday and overnight . Thursday morning . Vodafone have absolutely no idea why because there was no congestion and said you should have got the full speed.So same again no idea why 

 

TODAY FRIDAY

31MB single and multi speed all day even at peak time.  Online portal 31MB constant .Still have high fec correction but my third party router seems to be coping with them at the moment.

I had high fec corrections last year when i joined on the 30th november. I had 2 vodafone router they both re sync every day and the sync dropped to about 16mb swapped to a third party router at the end of december and fec corrections stopped and sync speed went back to 31

i have agreed with the Vodafone specialist team to leave it a few days and see what happens

 

---------------------------------------------------------------------------------------------------------------------------

WEDNESDAY 13/3/2019 

SINGLE =RED        MULTI = BLACK

TIME                                       10AM    11AM  12AM   1 PM         2PM           ALL CRAP FOR THE REST         3AM

FAST                                          6MB      0MB    2MB       31             5 MB                                                                          5MB

THINKBROADBAND         7/31     2/31    0MB       31/31     0

SPEEDTEST.NET                   6MB     0MB     3MB      31/31     

0 = connect to internet but no speed at all . speed test program wont connect because speed too slow 

--------------------------------------------------------------------------------------------------------------------------------------

date tuesday 12/3/2019

 time                                                                4pm   5pm 5:30 5:40 5:45  5:55 6pm 6.25 6:30 6.40 6:45 6:50 7 7:10                                                                                   

http://fast.com                                                    31   7.3    12    31   3.7  31mb  30  5.5   31     0      0     31  16  31

http://labs2.thinkbroadband.com/speedtest/  31   8       10    30    0   31mb   31  13   31     2.7  2.3   31  24  31

 http://www.supportal-test.co.uk/                     31   4        9     31    3    31mb  31  2.7   31     0       2   31  22   31

The same thing happen yesterday the speed dropped from 31mb to only a couple of mb for about 5 minutes and then goes straight back to 31 

-------------------------------------------------------------------------------------------------------------------------------

With ref to node fix on sunday overnight 10/03/2019/11/03/2019

FULL SPEED THIS MORNING FOR ME ON BOTH SINGLE AND MULTI 

 

main exchange is derby    80/20 connectsion       sync 31mb down  7.6 up                           single / multi

monday 11/03/2019

 time                                                                           10am       3pm        4:45        6 pm      7pm       8pm        9pm                                                                                                                         

http://fast.com                                                          31             31            6           29          31           30           31

http://labs2.thinkbroadband.com/speedtest/       31/31      31/31      8/16    31/31     29/31     29/31    29/31

http://www.supportal-test.co.uk/                            31/         31/            4/         31/        31            30           30

 

4:50 till 5pm drop in speed across all tests . single speed at only half speed or less 

5pm back to full speed across all tests 

5:10 onward keeps bouncing from full speed to about half or less in step of about 5min 

6:15 onward back to full speed 

So you have been using a 3rd party router ? Has that helped with daily drop outs of Ethernet connections ? And which 1 please ?

gipjon
16: Advanced member
16: Advanced member

im using a technicolor tg589vac 15.4 firmware with cwmp turned off so it does not connect back to my old isp and update the username and password back to the sse broadband one 

the technicolor tg589vac router works very well 

wifi range 100% better three story house and works every where ,vodafone router wont 

no internet sync dropps , vodafone router dropped sync every day 

no issue with wifi at all . vodafone router keeps disabling the wifi for 3 seconds and throws all the devices off 

ethernet , no issues at all , vodafone router lot of user reports issues when using a hub keep throwing devices off. 

some users have issues with the vodafone router generating very high fec connections on upload for no reasons and after a while will cause the router to reset the connection and the counter resulting in lower sync speed

 

the link has a small list that acording to customer work well on vodafone broadband 

https://forum.vodafone.co.uk/t5/Other-broadband-queries/How-to-Set-up-a-third-party-router-with-voda...

Thanks. My next step is 3rd party router I think....either to link archer 1200 or the Technicolor you use.

I think that is the 1 they use in ireland ... don't think any issue's there ! When I told Vodafone that Ireland use a different router he denied that saying same as we get..clearly not if you Google voda Ireland and see a white router made by Technicolor !

gipjon
16: Advanced member
16: Advanced member

you mean these 3 routers on vodafone ireland 

https://n.vodafone.ie/support/broadband-and-landline-hub.html

 

That's the ones ! But voda broadband technical dept tell me they use the same as us.... the black 1.... I told him I'm looking at the page now and they are white and think they Technicolor.... no they use same as UK. no they don't ! And I don't think 1% of the trouble there like we have so to me it points directly at our sub standard router 

Anonymous
Not applicable

They have historically used a very similar model, based on the same reference ADB Cisco VOX 2.5 design, as has been supplied by Vodafone across Europe.  Similar but not identical!

Just buy commercial grade router and forget all problems. Netgear, Asus, Linksys. All working like a breeze. My uptime over 7 months. Never had any drops since put VF Huawei into box

@Ianl49 I'm using Technicolor TG589vac v2 also for over a year (SIP phone didn't work with VF router). Works great, no drops, great wifi range and reasonably priced.